Events
Upcoming
Webinar | January 22, 2025 | 12:00 PM CT/11:00 AM MT
parTy Planning: Treatment and Management of Chemsex and HIV
In this learning session, participants will delve into the multifaceted phenomenon of chemsex, exploring its key elements and identifying commonly used substances such as methamphetamine and GHB. Through interactive discussions and case studies, learners will develop comprehensive care plans tailored to patients engaging in chemsex, emphasizing strategies to maximize patient wellness and promote safer use practices. Participants will also gain insights into the significance of adopting an HIV-neutral approach to chemsex management, incorporating the principles of U=U and biomedical prevention interventions. Finally, attendees will learn to evaluate the effectiveness of chemsex treatment interventions based on patients’ stated outcomes and goals, fostering a patient-centered approach to care.
Key Objectives:
- Define key elements of the chemsex phenomenon including being able to name at least two substances commonly used during chemsex.
- Develop care plans for patients engaging in chemsex to maximize patient wellness including safer use/participation strategies.
- Recognize the important of an HIV-neutral strategy to the management of chemsex including the concept of U=U and the importance of biomedical prevention interventions.
- Evaluate chemsex treatment effectiveness related to the patient’s stated outcomes/goals.
Webinar | January 23, 2025 | 1:00 PM CT/12:00 PM MT
Communicating with Data
Join CHAD and the GPHDN for a follow-up webinar to the Data Storytelling session held during the recent GPHDN conference.
In this 90-minute webinar, we will explore how your organization can leverage data to effectively communicate key concepts and findings to essential audiences, including health center leadership, providers, patients, elected officials, etc. We will discuss lessons learned about data communication and share data stories that members developed during the in-person Data Storytelling session at the GPHDN conference. Attendees will also be able to dedicate time to identify the key audiences your organization needs to reach with data and the actions you want those audiences to take.
This webinar will help health centers learn how to transform healthcare data into meaningful stories and create impactful data visualizations using freely available data storytelling tools. Participants can apply what they learn to analyze accurate health center data and develop their own stories.
In-Person | February 10-11, 2025
South Dakota Health Center Day at the Capitol
Community HealthCare Association of the Dakotas (CHAD) and its South Dakota member health centers invite you to be part of Health Center Day at the Capitol. Together, we’ll engage with lawmakers and state officials to showcase the vital role health centers play in providing primary medical, behavioral, and dental health services to communities across the state.
Join health center leaders, staff, and patients in advocating for access to high quality, affordable health care for all South Dakotans, regardless of where they live.
In-Person | June 3-6, 2025
CHAD & GPHDN Annual Conference
Stay tuned for more details.
Events
Calendar
Events
Past Event Resources
Please visit the Resources page to access past event resources and recordings.
April
Webinar | April 24
HIV/STI/TB/Viral Hepatitis Lunch and Learn
Hillary K. Liss presented this month on STI’s. Following this presentation, attendees are able to review screening and treatment guidelines in the 2021 CDC STI treatment guidelines and discuss the emerging and ongoing challenges of the leading STIs.
Presenter: Hillary Liss
Hillary Liss is an internist and an AAHIVM-certified HIV specialist. She serves as Medical Program Director of the Mountain West AETC and is a medical educator for the Mountain West AETC and University of Washington STD Prevention Training Center. She is a clinical associate professor in the Department of Internal Medicine at the UW School of Medicine. She serves patients in the Adult Medicine and Madison HIV Clinics at Harborview Medical Center, as well as at a Madison satellite clinic in Snohomish County. She also runs a weekly telehealth program for people with HIV incarcerated at the King County Jail.
Contact Darci Bultje for the recording and presentation.
Webinar | April 3
Equity Talk: Implementing Culturally & Linguistically Appropriate Services
The National Culturally and Linguistically Appropriate Standards (CLAS) are a set of 15 action steps intended to advance health equity, improve quality, and help eliminate health care disparities. In this session, learn more about the CLAS Standards framework developed by the Health and Human Services Office of Minority Health. Presenters discussed specific strategies and shared practical resources to support implementation.
Presenters:
Alissa Wood, RN, BSN
Alissa Wood is a Quality Improvement Advisor for Great Plains Quality Innovation Network (GPQIN). GPQIN is the Centers for Medicare & Medicaid Services Quality Innovation Network-Quality Improvement Organization for North Dakota and South Dakota. Alissa graduated from Loyola University Chicago with a Bachelor of Science in Nursing. Her experience spans from working on the ground floor in healthcare, inpatient, and outpatient, to quality improvement, patient experience, and healthcare technology. Improving overall health, patient care, outcomes, and experiences are what Alissa is most passionate about and continue to be the consistent themes throughout her career. Alissa and her husband have 4 young children who are all in the midst of a busy soccer season.
Lisa Thorp, BSN, CDCES
Lisa Thorp holds a Bachelor of Arts in Business Administration and a Bachelor of Science in Nursing. She has been an RN for over 25 years. Most of her nursing career was spent working in a Critical Access Hospital, working in various hospital inpatient settings of med-surg, ICU and ED. Additional experience was gained working in a Rural Health Clinic for several years, and is a Certified Diabetes Care and Education Specialist. She joined Quality Health Associates of ND and works with Great Plains QIN, leading the community coalition work and providing quality improvement assistance to clinics and hospitals in support of a variety of projects. Lisa is married and lives on a ranch in north central ND. They have 3 grown children and 3 grandchildren. She likes flowers and is a wanna-be gardener and furniture painter.
Lisa Thorp holds a Bachelor of Arts in Business Administration and a Bachelor of Science in Nursing. She has been an RN for over 25 years. Most of her nursing career was spent working in a Critical Access Hospital, working in various hospital inpatient settings of med-surg, ICU and ED. Additional experience was gained working in a Rural Health Clinic for several years, and is a Certified Diabetes Care and Education Specialist. She joined Quality Health Associates of ND and works with Great Plains QIN, leading the community coalition work and providing quality improvement assistance to clinics and hospitals in support of a variety of projects. Lisa is married and lives on a ranch in north central ND. They have 3 grown children and 3 grandchildren. She likes flowers and is a wanna-be gardener and furniture painter.
Click here for the presentation.
Click here for the recording.
March
Webinar Series | March 19, 26 and April 2, 9, 2024
Front Desk Rx: A Prescription for Exceptional Patient Experiences
You play a vital role in your health center, whether you hold the title of front desk, receptionist, patient services representative, patient support, or patient access. As the first person patients encounter when they walk into your clinic, you set the tone for their appointment. You are also the voice on the phone when a patient has a question or needs an appointment reminder. Your reassuring presence can make all the difference when a patient is nervous about their visit.
This training series was designed specifically for you and included sessions on de-escalation and communication, health insurance, social drivers of health, and scheduling best practices.
Session 1 – Front Desk Rx: De-escalate and Communicate
This session was designed for front desk staff at health centers seeking strategies for managing confrontations with angry, retraumatized, or frustrated patients. Participants learned to de-escalate situations, ensure safety, and enhance patient care quality. The workshop encapsulated the principles of trauma-informed communication, enabling professionals to understand and respond empathetically to patients who have experienced trauma. This training equipped attendees with the skills to create a compassionate and respectful patient-provider relationship, ultimately contributing to a more harmonious healthcare setting.
Speaker: Matt Bennett, MBA, MA, Optimal HRV
Click here for the presentation.
Click here for the recording.
Session 2 – Front Desk Rx: Connecting to Coverage
Front desk staff are the first and most important part of the revenue cycle. In this session, the presenters provided information on how to screen patients for coverage, review health insurance terminology, and discuss the health center sliding fee program. Participants learned about affordable health insurance options and how to connect patients with insurance coverage through Medicaid and the Marketplace. The session also included a review of best practices for collecting copays and good faith estimate requirements.
Speakers: Penny Kelley, Outreach & Enrollment Services Program Manager, and Lindsey Karlson, Director of Programs and Training, CHAD
Click here for the presentation.
Click here for the recording.
Session 3 – Front Desk Rx: Creating Inclusive Environments for LGBTQ+ Patients
This session highlighted the impact of front office staff on the healthcare experience for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) patients. By understanding how past experiences shape patient engagement, staff identified tools to create welcoming environments for LGBTQ+ patients and beyond proactively. Topics covered included pronoun usage, intake forms, and visual cues to create a more inclusive space.
Speaker: Dayna Morrison, MPH, Oregon AIDS Education Training Center
Click here for the presentation.
Click here for the recording.
Session 4 – Front Desk Rx: Scheduling for Success
In this final session in our Front Desk Rx training series, we discussed core concepts of developing and managing an effective clinic schedule. The session included a review of triage best practices, key questions to ask when making an appointment, and strategies to support patient outreach. The session included live scenarios to illustrate how scheduling principles can be incorporated into the front desk workflow.
February
Webinar: February 28, 2024
HIV/STI/TB/Viral Hepatitis Lunch and Learn
Human Papilloma Virus and Disease
Please join the Dakotas AIDS Education and Training Center (DAETC) and North Dakota Department of Health & Human Services (NDHHS) in enjoying our monthly lunch and learn webinar Human Papilloma Virus and Disease on Wednesday, February 28 at 12:00 pm CT/11:00 am MT.
Objectives:
Following this presentation, attendees will be able to:
- Describe the epidemiology of HPV in the USA;
- Appreciate the risks of HPV infection;
- Understand the disease manifestations of HPV;
- Implement screening guidelines for anal & cervical cancer;
- Explain the role of vaccines in the prevention of HPV disease.
Presented by: Dr. Christopher Evans, MD, MPH, AAHIVS
Dr. Christopher Evans is an internal medicine and geriatrics doctor. He is board-certified in internal medicine and infectious diseases. He has an additional certification as an HIV specialist from the Academy of HIV Medicine and has a strong interest in HIV primary care and hepatitis C treatment. Dr. Evans also enjoys teaching medical residents and medical fellows in both inpatient and outpatient settings.
Webinar Series: February 6 & 20, March 5
Leveraging the MAP BP Framework to Improve Hypertension Outcomes
CHAD and the American Heart Association hosted a training series focused on evidence-based strategies and action steps for blood pressure control. Sessions focused on the MAP BP framework: Measure Accurately, Act Rapidly, and Partner with Patients. All three components of M, A, and P are essential to achieving improved blood pressure control, and together provide a systematic and phased approach to implement quality improvement in hypertension.
Session One: Getting Started with the MAP BP Framework: Measure Accurately
CHAD, the American Heart Association, and the Department of Health reviewed data context around the prevalence of HTN in North Dakota and South Dakota. We introduced the MAP BP definition and framework with a deep dive into the measure accurately process and shared helpful tools and measures in Azara DRVS to improve blood pressure control for the population you serve.
CHAD, the American Heart Association, and the Department of Health reviewed data context around the prevalence of HTN in North Dakota and South Dakota. We introduced the MAP BP definition and framework with a deep dive into the measure accurately process and shared helpful tools and measures in Azara DRVS to improve blood pressure control for the population you serve.
Click here for the recording.
Session Two: Act Rapidly
In the second session of Leveraging the MAP BP Framework, we identified how a medication treatment protocol supports prescribers as they manage patients with hypertension. We reviewed medication intensification, evidence-based treatment protocols, and dose combination guidelines.
Click here for the presentation.
Click here for the recording.
Session Three: Partner with Patients
Our third and final session of the hypertension training series provided an overview of Self-Monitored Blood Pressure (SMBP) programs. Participants learned about SMBP program planning, coverage updates, and how to prepare patients for success with their SMBP program. We heard from Amber Brady, RN, BSN Assistant Director of Nursing for Coal Country Community Health Center who highlights how alternative strategies impact patient engagement in managing chronic disease. Audra Lecy, Quality Improvement Coordinator, and Lynelle Huseby, RN BSN Director of Clinical Services with Family Healthcare, shared how they successfully launched their SMBP program and the positive impact it has had on their patients.
December
Webinar Series: October 12, November 9, December 14
Beyond the Basics – Billing and Coding Excellence
The Community HealthCare Association of the Dakotas and Community Link Consulting hosted a billing and coding training series that went Beyond the Basics. Billing and coding departments have a significant role in ensuring the financial success of health centers. In this three-part training series, attendees tackled three complex and essential issues: staffing for revenue cycle success, revenue opportunities, and insurance credentialing.
Session 1 | October 12, 2023
Staffing for Revenue Cycle Success
This training session reviewed best practices for staffing health center billing and coding departments – including recommended staffing ratios, factors that influence staffing ratios, the golden ratio, and the impact of staffing on health center financial performance. The presenter discussed the pros and cons of third-party billing services.
Presentation
Recording
Session 2 | November 9, 2023
Revenue Opportunities for Your Health Center
In our second session, presenter Deena Greene with Community Link Consulting highlighted your health center’s current and future revenue opportunities. The session addressed often underutilized preventative health and chronic disease management services. In addition, we reviewed the significant and impactful changes proposed by Medicare in 2024 to support services for behavioral health integration and community health workers.
Presentation
Recording
Session 3 | December 14, 2023
Provider Credentialing and Enrollment
In our final session in the series, we discussed provider credentialing and enrollment best practices, including a review of strategies and tools that can help health centers ensure that credentialing and enrollment are completed in a standardized and timely manner. During the session, Deena highlighted provider enrollment challenges, common mistakes, and valuable tips to improve health center processes.
Presentation
Recording
November
Webinar: November 29
HIV/STI/TB/Viral Hepatitis Lunch and Learn
HIV Prevention in Primary Care
The Dakotas AIDS Education and Training Center (DAETC) and North Dakota Department of Health & Human Services (NDHHS) presented the monthly lunch and learn webinar HIV Prevention in Primary Care.
Objectives:
After this presentation, participants were able to:
- Define the meaning of U=U
- Discuss why primary care physicians are in the perfect position to provide PrEP
- Discuss how to prescribe PrEP
Presented by: Dr. Donna E. Sweet, MD, AAHIVS, MACP
Dr. Sweet is a Professor of Internal Medicine at the University of Kansas School of Medicine-Wichita. In 2015, Dr. Sweet was awarded an honorary doctorate from Wichita State University in recognition of her 35 years of service to patients with HIV/AIDS and her contributions to health care as a clinical educator. She is certified as an HIV specialist by the American Academy of HIV Medicine, of which she is a past board chair. Dr. Sweet has numerous accolades and accomplishments, including a delegate to the American Medical Association and a member of the leadership for the American College of Physicians as a Master and past Chair of the Board of Regents. She is the Director of the Internal Medicine Midtown Clinic and has an HIV program with federal Ryan White Parts B, C, and D funds where she cares for approximately 1400 patients with HIV. Dr. Sweet has traveled extensively nationally and internationally, educating physicians about HIV care and treatment.
Contact Darci Bultje for the recording and presentation.
Webinar Series: November 14 and November 16
Uniform Data System Training
CHAD hosted the 2023 Uniform Data System (UDS) training sessions. These free web-based trainings are designed to provide assistance navigating and preparing the 2023 UDS report.
Effective reporting of a complete and accurate UDS submission depends on understanding the relationship between data elements and tables. This interactive training is an excellent way for new staff to understand their UDS reporting effort role. This training was designed for attendees of all levels. All financial, clinical, and administrative staff were invited to learn updates, hone reporting skills, and share questions and experiences with their peers.
Session 1 | November 14, 2023
The first session allowed participants to understand the UDS reporting process, review key materials, and a walk-through of the patient demographic and staffing tables 3A, 3B, 4, and 5.
Click here for the recording.
Click here for the presentation (both sessions.)
Session 2 | November 16, 2023
The presenter will cover the clinical and financial information required on tables 6A, 6B, 7, 8A, 9D, and 9E in addition to the forms (Health Information Technology, Other Data Elements, and Workforce Training) during the second session. The presenter will also share valuable tips for success in completing the UDS report.
Click here for the recording.
Speaker: Amanda Lawyer, MPH
Amanda Lawyer serves as the Project Manager and Training and Technical Assistance Coordinator of the BPHC’s Uniform Data System (UDS) program providing direct support to the over 1,400 health centers, vendors, and BPHC staff.
She is an experienced UDS trainer, reviewer, and TA provider, as well as a dedicated member of the support line that provides instruction on the UDS Report over phone and email.
October
Webinar: October 17, 2023
Making the Most of Mobile Care: A Virtual Mobile Health Summit
Delivery of mobile health services is on the rise – heightened by a need to address social drivers of health, make healthcare more accessible, and respond to local emergencies. But how do you get started? What policies, staff, and equipment do you need to develop an effective mobile care program?
During the three-hour virtual summit, presenters charted a course for health centers to better understand how to get started with mobile care and operate a mobile health program. Participants also heard best practices and learnings from health centers in different stages of operating mobile health programs.
Presentation (Including environmental scan results)
Session One: Getting Started with Mobile Care – Dr. Mollie Williams
Dr. Mollie Williams, Executive Director of the Mobile Health Map, kicked-off the virtual mobile health summit by sharing how health centers can get clear about their “why, where and who:” why should health centers consider developing mobile health services, where should the mobile health unit go and who will it serve. Dr. Williams reviewed national data about mobile health services and shared how health centers can develop and measure their impact to evaluate success.
Recording
Presentation
Session Two: Managing a Mobile Care Program – Jeri Andrews
Jeri Andrews began her career as a nurse practitioner on a mobile health unit in 2010. In her years serving as a provider on a mobile health unit and then managing a health center mobile health program, she has learned a thing or 100 about what to do (and what not to do). In this session, participants learned about CareSouth Carolina’s rural mobile health program – including operational best practices for scheduling, staffing and equipment selection. Jeri also shared how mobile health has provided a platform to develop and strengthen community partnerships.
Recording
Presentation
Session Three: Lessons from the Field – Panel Discussion
In our final session of the virtual health summit, participants heard from health centers that operate mobile health programs. Panelists described their program models, provided insight on their key learnings and successes, and shared their plans for the future.
Panelists:
Vickie Cranford-Lonquich PA-C, MS | Interim Program Manager – Mobile Health Program
Michelle Derr | Senior Vice President of Family Services and Mobile Health
Lisa Dettling | Executive Vice President – Ancillary Services
Kory Wolden | Administrative Project Manager
Webinar Series: October 11, 2023 and November 8, 2023
Evaluating and Measuring the Success of Your Care Management Program
Shannon Nielson with Curis Consulting joined the ongoing Care Coordination Peer Group monthly meetings in October and November to continue discussing best practices and metrics for evaluating, measuring, and creating a return on investment in your care management program.
Session 1 | October 11, 2023
Evaluating your Care Management Program from the Patient and Provider Perspective
In the first session of this series, participants were introduced to key engagement and experience metrics to evaluate their care management program. The presenter also introduced tools and methodologies to achieve care management goals.
Session 2 | November 8, 2023
Measuring the Impact of Care Management on Your Organization
In the second session, participants learned how a successful care management program can impact other organizations’ population health strategies and interventions. The presenter also introduced operational and clinical measures to evaluate the effectiveness and efficiency of the care management program as well as strategies to meet organizational care management goals.
September
Webinar: September 27, 2023
HIV/STI/TB/Viral Hepatitis Lunch and Learn
Your Role in Hepatitis B Elimination: Where We Are Now and Where We Can Go
The Dakotas AIDS Education and Training Center (DAETC) and North Dakota Department of Health & Human Services (NDHHS) presented the monthly lunch and learn webinar Your Role in Hepatitis B Elimination: Where We Are Now and Where We Can Go on Wednesday, September 27.
Objectives:
After this presentation, participants were able to:
- Describe national hepatitis B epidemiology.
- Describe CDC’s new adult hepatitis B vaccine and screening recommendations and identify best practices for implementation.
- Identify and implement coalition-building best practices and know where to find supporting resources from Hep B United, NASTAD, and others.
Presented by: Michaela Jackson
Michaela Jackson serves as the Program Director, Prevention Policy for the Hepatitis B Foundation where she focuses on implementing public policy initiatives to address hepatitis B and liver cancer prevention. Ms. Jackson leads efforts to increase hepatitis B vaccination in the US by advocating for federal policy change and increasing patient and provider awareness to vaccination challenges. She also leads the Foundation’s U.S. treatment access initiative.
Contact Darci Bultje for the resources and recording.
July
Webinar: July 26
HIV/STI/TB/Viral Hepatitis Lunch and Learn
Long-Acting ART: What You Need to Know
This month, pharmacist Gary Meyers discussed intramuscular cabotegravir-rilpivirine (CAB-RPV) as the first approved long-acting antiretroviral treatment regimen. He discussed who is eligible and why long-acting therapy may help patients. He also explained why usage has been limited thus far due to clinical factors, insurance coverage, and logistical barriers.
Objectives:
By the end of this presentation, attendees were able to:
- Understand more about long-acting antiretroviral therapy;
- Know who is eligible for long-acting therapy;
- What will be different for patients switching to long-acting ARV;
- Know dosing recommendations and appropriate schedules for long-acting antiretroviral therapy; and,
- Understand the appropriate steps if a patient misses a dose.
Contact Darci Bultje for the recording.
Presentation here.
Webinar: July 13, 2023
CHAD/GPHDN Data Book Overview (Members Only)
Community HealthCare Association of the Dakotas (CHAD) and Great Plains Health Data Network (GPHDN) Data Book Overview Webinar was held. The CHAD team has prepared these books for member health centers and the GPHDN using the most current Uniform Data System (UDS) data. These publications were created for use within the CHAD and GPHDN networks and are not publicly shared.
This members-only presentation walked attendees through the contents and layout of the 2022 CHAD and GPHDN Data Books. Presenters provided an overview of the data and graphs demonstrating trends and comparisons in patient demographics, payor mixes, clinical measures, financial measures, provider productivity, and economic impact. The session wrapped up with a glance at individual health center data snapshots.
Contact Darci Bultje for the session recording.
June
Webinar Series: February – June, 2023
Azara DRVS for Quality Improvement: It’s Time to Measure Up
The Community HealthCare Association of the Dakotas and the Great Plains Health Data Network hosted a training series focused on leveraging Azara DRVS to support quality improvement initiatives at your health center. Each session featured a specific condition or area of focus, including a brief review of care guidelines and the specific data reports and measures available within DRVS to support improvements in care delivery. Sessions highlighted quality improvement methodologies and demonstrated utilizing Azara to measure progress.
Session 1: Leveraging Azara to Optimize and Improve Hypertension Treatment and Outcomes
Session 2: Leveraging Azara to Support Diabetes Care
Session 3: Leveraging Azara to Improve Access to Preventative Health
Session 4: Understanding Social Drivers of Health within Azara
Session 5: Supporting Care management with Azara
Click here for session recordings.
Click here for session resources.
Webinar: June 20, 2023
World Refugee Day: Reflections on Health Equity in the Dakotas
CHAD held a panelist discussion on World Refugee Day. Pulling from both personal and professional expertise, local speakers shared best practices in multi-lingual health care delivery and health insurance access issues for refugee and immigrant communities. Panelists reflected on needs they observe in local communities and opportunities for cross-sector collaborations to advance health equity.
Click here for the session recording.
In-Person Event: June 15, 2023
Medicaid Partners Summit
As we near the launch of Medicaid expansion in South Dakota, everyone should feel prepared to spread the news. CHAD invited partner organizations and community members to a summit on June 15, featuring presentations from Get Covered South Dakota and the Department of Social Services. This event covered what the expansion means for South Dakota and provided steps for connecting people with resources. Marketing agency Fresh Produce outlined the new campaign around Medicaid expansion and shared the research, creative direction, and messaging behind it.
Click here for recording.
Partner Toolkit
Series: June 8, June 22, June 28
LGBTQ+ And Cancer Screening Webinar Series
CHAD, the Dakotas AIDS Education and Training Center (DAETC), and the American Cancer Society hosted a three-part webinar series exploring a variety of topics essential to lesbian, gay, bisexual, transgender, and queer (LGBTQ+) individuals. Speakers discussed current barriers to cancer screenings and preventative health care and how to create inclusive and welcoming environments to improve data collection and health outcomes.
Click here for session resources and recordings.
Lakota Lands and Identities Workshop on Wheels
June 5-7, 2023
Lakota Lands and Identities Workshop on Wheels
CHAD and the Center for American Indian Research and Native Studies (CAIRNS) hosted a three-day “workshop on wheels” aimed at health care and public health professionals better to understand the history and culture of the Lakota people. This workshop was an opportunity to increase your organization’s dedication to a more culturally competent health care system. Culturally-informed care can help improve health outcomes and quality of care and can contribute to eliminating racial and ethnic health disparities.
Over the course of three days, participants engaged in on-the-ground immersive activities at prominent Lakota sites, including Mato Paha (Bear Butte), Cankpe Opi (Wounded Knee), Wasun Niya (Wind Cave), Pe Sla (Reynolds Prairie), and more. Between stops, the learning continued on the bus, with live presentations, film clips, group discussions, and one-to-one conversations with rotating seatmates.
May
Webinar: May 11, 2023
Building Inclusive Health Care Experiences for Persons Living with Disabilities
How do we design health care environments that are fully welcoming and inclusive of persons with disabilities? This requires thoughtful practices and policies designed to identify and remove barriers, such as physical, communication, and attitudinal. Often these practices benefit people of all ages and abilities. In this session, the presenter defined disabilities and discussed the health inequities experienced by these populations, as well as tangible strategies to build inclusion and accessibility into everyday health care practices.
Click here for session recording.
Click here for session resources.
CHAD Annual Conference
Celebrate the Difference: Connect. Collaborate. Innovate.
CHAD Annual Members Conference was held on May 3 & 4 in Fargo, ND.
In partnership with the Great Plains Health Data Network, this year’s conference featured sessions on building engagement with communities, leveraging data to support organizational and community change, innovations in workforce development, and diversity, equity, inclusion, and belonging.
Session presentations and evaluations here.
April
April 5, 2023
Listening to the Experts: Engaging Patient & Family Voices in Your Health Center
Health centers are designed to be community-based, but what does this look like in practice? In this virtual session, participants discovered the value of engaging the ultimate experts: your patients! Presenters with firsthand experience shared a wide range of strategies to gain patient insight and involvement in program & process design at health centers. They addressed common barriers to patient and family participation and strategies for overcoming these.
Click here for session recording.
Click here for session resources.
March-April
March 30, 2023 and April 13, 2023
Value-Based Care For Health Centers
The national shift from a fee-for-service system to one based on value is gaining momentum, leading health centers to explore joining an accountable care organization (ACO). Too often, however, concerns about risk, practice readiness, and limited resources get in the way of the multitude of benefits that would come from joining a physician-led ACO.
Session 1: Building on the Basics of Value-Based Care for Health Centers
Dr. Lelin Chao, senior medical director at Aledade, discussed the shift from a fee-for-service model to one based on value. Dr. Chao reviewed the physician-led accountable care organization (ACO) model, explored the three most common concerns about joining an ACO, and examined the benefits of joining an ACO for health centers of all sizes and types.
Click here for session 1 recording.
Session 2: Jumping Off the Hamster Wheel: How Value-Based Care Can Improve Clinical Engagement
Dr. Scott Early
Fee-for-service environments incentivize less time with patients and, therefore, suboptimal care, especially for those with chronic conditions. Running from room to room does not allow time or the environment for peer-to-peer interaction and clinical staff engagement. Scott Early, MD, co-founder and president of On Belay Health Solutions, discussed solutions to these circumstances. His residency and federally qualified health center experience helped define new models of care and enhanced engagement, all while earning more revenue.
Click here for session 2 recording.
March
March 21, 2023
Identifying Local Resources to Meet Patient Social Needs
Health centers have long responded to the social drivers of health: social and economic factors which have a major impact on health outcomes. Knowing where to find the needed community resources can be challenging when food insecurity, housing, transportation, and other needs arise. Luckily, there are local organizations that take the guesswork out of this. 2-1-1 resource databases, area extension agents, and community action agencies are critical in facilitating access to vital community resources.
This panel-style webinar was conducted with speakers from the Helpline Center, FirstLink, Community Action Partnership of ND, SD Community Action Partnership, and NDSU and SDSU Extension. We heard how each of these organizations could be key partners in helping you identify local community resources to address social drivers of health so that you can optimize your time spent with patients.
Click here for session recording.
Click here for session resources.
SD Medicaid Unwinding Informational Webinars
The Get Covered South Dakota coalition presented this informational webinar about the Medicaid and the Children’s Health Insurance Program (CHIP) continuous enrollment unwinding. In the next three months, as many as 19,000 South Dakotans will lose the continuous Medicaid coverage they have experienced since the public health emergency (PHE) started. Navigators from Get Covered South Dakota and the Community HealthCare Association of the Dakotas (CHAD) discuss the upcoming Medicaid unwinding, including a general overview, the challenges enrollees could face during the unwinding process, special enrollment periods (SEPs), and next steps. This 45-minute presentation is intended for any patient-facing health center staff.
Click here for session recording.
Click here for the Health Center Unwinding Toolkit
February
February 9, 2023 – 1:00 PM CT // 12:00 PM MT
Keeping Your Employees & Patients Safe: Protective Actions During an Emergency
Presenter: Carol L. Cwiak, J.D., Ph.D., Associate Professor, Department of Emergency Management and Disaster Science, North Dakota State University
Health care facilities can face hazardous situations and operational interruptions from many events. These events can threaten the lives and well-being of staff, patients, and responders. Planning, training, and exercising for response and recovery to these events can dramatically increase the likelihood of improved outcomes. Presenter Dr. Carol Cwiak reviewed simple steps that health care facility staff can take to jumpstart their efforts to keep themselves, their patients and others that engage with the facility safe.
January
January 12, 2023 | 12:00 pm CT/ 11:00 am MT
The Community Health Center Movement: Reflections of Our Origins as We Strategically Map the Future
Thank you for joining us as we reflected on an expanded narrative of the community health center movement. This session invited participants to look back through the movement’s history to consider our present with renewed inspiration. It also invited further consideration of the Health Resources & Services Administration’s (HRSA) expectations regarding health centers and their work to advance health equity. In recognition of the upcoming Martin Luther King Jr. Day, we’ll also heard from community leaders about local efforts to advance racial equity.
Click here for session recording.
Click here to learn more about our presenters.
January 26, 2023 | 12:00 pm CT/ 11:00 am MT
Telling the Health Center Story Webinar
Thank you for joining us for this educational and inspirational introduction to community health centers. Participants gained a foundational knowledge of health centers, including defining features, key services, and populations served. This interactive presentation provided a context of the greater health center movement and legacy and locations, features, and impact of health centers here in the Dakotas. Attendees were asked to consider how they will help share the story of their particular health center moving forward.
This presentation is designed for all health center staff and will be of particular interest to those not yet familiar with the broader community health center movement and key features of health centers. Supervisors should encourage their staff to attend. It will also be great for board members and patients who might be health center advocates.
Click here for session recording.
April
April 12-14, 2022
2022 Great Plains Health Data Network Summit and Strategic Planning
The Great Plains Health Data Network Summit (GPHDN) featured national presenters who shared their health data success stories, lessons learned, and ways health centers can work together through a health center controlled network (HCCN) to optimize health technology and data. During the morning, speakers outlined the challenges and opportunities of virtual care, and they lead health centers in a workshop discussion of how virtual care might align with health center strategic goals. The afternoon focused on capturing data and conducting data analysis – including what the GPHDN has accomplished so far and where it might consider heading next. This event culminated with the GPHDN strategic planning, and it resulted in a new three-year plan for the network.
Click here for PowerPoint Presentations.
April 14, 2022
Workplace Violence: Risks, De-escalation, & Recovery
This webinar provided important information regarding workplace violence. Presenters offered training objectives to review terminology, discussed types and risks of healthcare workplace violence, discussed the importance of de-escalation techniques. Presenters also reviewed the importance of safety and situational awareness and provided ways to predict factors and characteristics of aggression and violence.
May
March 2022 – May 2022
Patients First: Building Skills for Effective Care Coordination in Health Centers
Nora Flucke, Ph.D., RN, CCCTM, CNE
Thank you for joining CHAD for this highly interactive six-part training series on effective care coordination and care management service provision within health centers. Presented by the Patient Navigator Training Collaborative, participants learned key care coordination and care management skills through practical action-oriented activities, best practices, and hands-on education in this free web-based series.
Participants learned effective communication techniques to establish accountability and negotiate responsibilities with patients, patient-centered care planning, and how to manage care transitions. Speakers shared best practices for monitoring and follow-up, aligning patients with community resources, and building trust to support patient-managed goals.
The intended audience for this series was nurse care coordinators or care managers, quality team staff, primary care nurses, and nurse managers. Based on job roles and responsibilities, the series was also be appropriate for social workers or other care coordination staff. Sessions were every Wednesday from March 30 to May 4 and lasted 90 minutes.
Click here for PowerPoint Presentations (all 6 sessions)
Click here for Webinar Recordings
Click here for other presentation resources
June
June 16, 2022 – 12:00 PM CT // 11:00 AM MT
Wildfire Preparedness for Health Centers
Wildfire season is approaching, and many of our rural health centers could be at risk. Presented by Americares, this one-hour webinar included identifying service priorities, communications plans, and ways to remain aware of fires nearby. Attendees learned actionable steps for health centers to take before, during, and after wildfires and information to support staff mental health during times of disaster.
The intended audience for this presentation included staff in emergency preparedness, communications, behavioral health, clinical quality, and operations.
Rebecca Miah is a climate and disaster resilience specialist at Americares with experience training health centers on disaster risk reduction and preparedness. With a master’s in public health from Emory University, Rebecca has specialized expertise in emergency preparedness and response and is FEMA certified in the incident command system. Prior to joining Americares, she was the logistics coordinator for the Bioterrorism & Public Health Preparedness Program at the Philadelphia Department of Public Health and frequently partnered with government and community organizations on disaster preparedness, response, and recovery.
Click here for webinar recording.
Click here for the PowerPoint presentation.
August 16, 2022 – 12:00 PM CT // 11:00 AM MT
Best Practices for Food Insecurity Screening & Intervention in Medical Settings
Food insecurity is a significant public health problem. People in food-insecure households are likelier to report poorer health and have higher risks for chronic diseases like obesity, hypertension, and diabetes. Food insecurity negatively affects children’s health and development and increases the risk for iron-deficient anemia, acute infection, chronic illness, hospitalization, and developmental and mental health problems.
This one-hour virtual training, presented by CHAD and the Great Plains Food Bank, covered best practices in health care settings implementing food insecurity screening and interventions. Screening for food insecurity is an evidence-based way to support patients facing food insecurity in clinical situations, especially in environments where a significant percentage of the patient population has been identified as low-income. Screening can be quick and incorporated as a standardized protocol into existing patient intake procedures.
This presentation was recommended for organizations with a newly launched screening protocol, new staff, or if it has been over 12 months since beginning a screening policy. Health care settings currently screening for food insecurity or interested in screening for food insecurity, particularly those partnering with a food bank to address food insecurity during a medical visit, will also find this information valuable.
Presented by Taylor Syvertson, ending hunger 2.0 director at the Great Plains Food Bank & Shannon Bacon, health equity manager at the Community HealthCare Association of the Dakotas.
Click here for webinar recording.
Click here for the PowerPoint presentation.
June 8, 2022 – August 17, 2022 12:00 PM CT // 11:00 AM MT
A Contextual Approach to Patient Motivation – Integrated Behavioral Health in Primary Care Webinar Series
Both medical and behavioral health providers working in primary care are tasked with helping patients engage in behavior changes to improve patients’ overall health. However, this can be especially difficult due to many factors, including time constraints and complex interplays between medical and psychosocial contexts, making it particularly difficult for patients to create and sustain changes to their behavior.
Join CHAD for a primary care behavioral health series that centers on how you can make your clinical work more compassionate and contextual. Drs. Bridget Beachy and David Bauman, licensed psychologists and co-principals at Beachy Bauman Consulting, have extensive experience delivering integrated care and training providers, nurses, and medical teams about integrating behavioral health care and principles into medical visits.
In the first session, attendees will learn how to gather a patient’s context effectively via the contextual interview. In subsequent sessions, presenters will discuss how a contextual approach can support diabetes, depression, smoking cessation, anxiety, and substance use improvements. This series is intended for providers working in primary care looking to make their clinical work more compassionate and contextual, allowing for a deeper connection in honoring the patients’ journey.
Sessions will begin Wednesday, June 8 at 12:00 pm CT/ 11:00 am MT and continue biweekly through August 17.
View speaker bios here.
Click here for PowerPoint presentations for all 6 sessions.
Click here for Webinar Recordings for all sessions.
July 8, 2022 11:00 AM CT // 10:00 AM MT, August 19, 2022 11:00 AM CT // 10:00 AM MT
Billing & Coding Webinar Series
CHAD hosted a series of billing and coding training opportunities to support health centers in their efforts to optimize billing and coding practices, maximize reimbursement, and explore topics important for economic sustainability. These presentations were designed to interest billers, coders, and finance managers.
Diabetes
July 8 | 11:00 am CT/ 10:00 am MT
In this session, presenter Shellie Sulzberger with Coding & Compliance Initiatives, Inc. discussed ICD-10 coding for diabetes. Attendees reviewed the importance of specificity for evaluation and management (E/M) services and value-based health care. Participants reviewed and left with a pre-visit planning template that clinical staff can use in the health center.
Behavioral Health
July 29 | 11:00 am CT/ 10:00 am MT
In the next billing and coding training series presentation, Shellie Sulzberger with Coding & Compliance Initiatives, Inc. focused on behavioral health coding and documentation. She began with a review of qualified providers for Medicare. Attendees also discussed medical necessity, initial diagnostic evaluation, treatment plans, and psychotherapy for behavioral health care. The session ended with a discussion of signs and symptoms options for ICD-10 coding.
Front Desk Excellence
August 19, 2022 | 11:00 am CT/ 10:00 am MT
Front desk and patient services staff play critical role in the patient experience and in capturing important information necessary for billing and reimbursement. In this session participants learned lessons on making a great first impression and ensuring the patient experience is pleasant and effective. The presenter will also shared best practices and language to ask patients for sensitive information on insurance status, household income, and ability to pay.
Click here for PowerPoint presentations for all 4 webinars.
Click here for webinar recordings.
October
October 13, 2022
Using the Incident Command System at Health Centers
Presented by Americares, this one-hour training introduced the FEMA Incident Command System (ICS) and described why it is an important organizational system when responding to an emergency incident. The webinar was geared towards health center staff to address a gap in knowledge as most ICS technical information for health care organizations is primarily focused on a hospital-level network. Participants leave this session with a better understanding of the ICS and how they can incorporate it within their facility, even outside emergencies or localized community disasters.
The intended audience for this presentation included staff in emergency preparedness, operations, and communications.
Click here for webinar recording.
Click here for PowerPoint presentation.
October
October 10, 2022
Indigenous People’s Day: A Panel Discussion
Thank you for joining CHAD for a panelist discussion on Indigenous Peoples’ Day. Panelists shared reflections on the meaning of Indigenous Peoples’ Day and the importance of this day in our region. Panelists described the need for trauma-informed and culturally safe care as a strategy to improve health outcomes in Indigenous communities. One presenter shared her experience successfully implementing cultural adaptations to evidence-based trauma therapy models.
Click here for webinar recording.
Click here for PowerPoint presentation.
November
September 28 – November 9, 2022
Person-Centered Communication in Health Care
CHAD hoisted a virtual training series focused on broadly relevant person-centered communication concepts and skills and offered participants an interactive, skill-based learning experience. The sessions included best communication practices and drew connections between evidence-based and consumer-voice guidance. The series consisted of four 90-minute web-based trainings, and each session featured a lived experience testimonial, along with a discussion guide that participants can utilize to share person-centered communication concepts with additional colleagues.
This series was relevant to people in almost any patient-facing role, including front desk staff, medical assistants, nurses, providers, care coordinators, navigators, and community health workers. Sessions 3 and 4 were particularly relevant to people who facilitate screenings and referrals, health education, care planning, care management, or care coordination.
View slides and resources here.
Session 1 – Jumpstarting Patient Partnership: Skills for Engaging, Empowering, and Avoiding Escalation
Wednesday, September 28
To launch our series, we reviewed the key elements to creating a person-centered start to your interactions with patients, whether taking vitals, conducting screenings or initiating almost any health care procedure. Drawing on trauma-informed care and motivational interviewing, we learned and practiced skills for beginning interactions from a place of partnership with patients to enhance engagement and avoid escalation.
Target Audience: This session was relevant to people in almost any patient-facing role, including front desk/registration staff, medical assistants, nurses, providers, care coordinators, navigators, and community health workers.
Session 1 Recording
Session 2 – Creating Quick Connections: Efficient and Effective Skills for Demonstrating Empathy
Wednesday, October 12
This session focused on the power of reflective listening to quickly build trusting relationships, demonstrate understanding of patient perspectives, and sustain patient engagement. We discussed and practiced reflective listening, focusing on how empathy can be helpful in dealing with difficult conversations and building self-efficacy.
Target Audience: This session was relevant to people in almost any patient-facing role, including front desk/registration staff, medical assistants, nurses, providers, care coordinators, navigators, and community health workers.
Session 2 Recording
Session 3 – Engaging Patients as Experts: Using Ask-Offer-Ask for Referrals, Health Education, and Planning Care Together
Wednesday, October 26
In this session, we reviewed and practiced the use of “Ask-Offer-Ask” to create a respectful and dialogue-based education, referral, information-sharing, and care planning conversation. “Ask-Offer-Ask” has broad applications in health education, and practicing these skills will be useful across a range of conversational topics.
Target Audience: This session was relevant to people who facilitate screening, referral, health education, care planning, care management and care coordination conversations with patients, such as nurses, providers, care coordinators, navigators, and community health workers.
Session 3 Recording
Session 4 – Getting and Staying on the Same Page: Plain Language and “Teachback” for Clear Communication
Wednesday, November 9
We ended our series by highlighting the importance of plain language. We introduced “teachback” as a health literacy strategy to ensure that patients understand and agree with the next steps in the care plan, whether that relates to referrals, medication management, or any other acute or chronic disease self-management steps.
Target Audience: This session was relevant to people who facilitate screening, referral, health education, care planning, care management and care coordination conversations with patients, such as medical assistants, nurses, providers, care coordinators, navigators, and community health workers.
Session 4 Recording
November 15 and 17, 2022
Uniform Data System Training
The CHAD 2022 Uniform Data System (UDS) training sessions were held on on November 15 and 17 from 1:00 – 4:15 pm CT/ 12:00 – 3:15 pm MT. These free web-based trainings were designed to provide assistance navigating and preparing the 2022 UDS report. This training was for people of all levels of prior UDS experience and covers all aspects of the UDS report.
Effective reporting of a complete and accurate UDS submission depends on understanding the relationship between data elements and tables. This interactive training was an excellent way for new staff to understand their UDS reporting effort role. This training was designed for attendees of all levels. All financial, clinical, and administrative staff were invited to learn updates, hone reporting skills, and share questions and experiences with their peers.
November 15 recording here.
November 17 recording here.
Slides and support documents are located here.
December
Organization Culture and its Contribution to Staff Satisfaction
December 8, 2021
In this presentation, the speaker explained the role of organizational culture and its impacts on provider and staff satisfaction. Attendees were introduced to key strategies to assess their current state of organizational culture and learn how to build a culture that promotes a positive staff experience. The intended audience for this webinar includes the c-suite, leadership, human resources, and clinical staff.
Click here for recording.
Click here for powerpoint.
November
Diabetes Screening and Prevention
November 1, 2021
In the first session, presenters shared statewide diabetes data and trends, including the impact of COVID-19 on expected diabetes rates. They reviewed recent updates to diabetes screening recommendations and highlight resources available to health care providers to increase awareness of prediabetes among their patient population. They will conclude the session with a review of diabetes prevention programs available in both states.
Click here for recording.
Native American Cultural Awareness – History: Introduction
November 2, 2021
This session provided an overview of the Great Plains demographics, socioeconomics, and current-day Tribal and government relationships.
2021 UDS Training
November 2-4, 2021
These free web-based trainings are designed to provide assistance navigating and preparing the 2021 UDS report. This training is for people of all levels of prior UDS experience and covers all aspects of the UDS report.
Effective reporting of a complete and accurate UDS submission depends on understanding the relationship between data elements and tables. This interactive training is an excellent way for new staff to understand their UDS reporting effort role. This training has been designed for attendees of all levels. All financial, clinical, and administrative staff are invited to learn updates, hone reporting skills, and share questions and experiences with their peers.
Day 1: The first session allowed participants to gain an understanding of the UDS reporting process, review key materials, and a walk-through of the patient demographic tables 3A, 3B, and 4. Click here for recording.
Day 2: The presenter covered the staffing and clinical information required on tables 5, 6A, and 6B during the second session. Click here for recording.
Day 3: The third session will focus on the financial tables 8A, 9D, and 9E and share valuable tips for success in completing the UDS report. Click here for recording.
Click here for resources
A Review of Evidence Based and Clinical Guidelines in Treatment of Diabetes
November 8, 2021
In this session, Dr. Eric Johnson reviewed current evidence-based and clinical guidelines in diabetes treatment. The session reviews the medical and lifestyle management of diabetes and diabetes in older adults and highlight new American Diabetes Association guidelines related to screening for social determinants of health in diabetes care. The presenter covered general diabetes guidelines, primarily the American Diabetes Association Standards of Care. The American Association of Clinical Endocrinology and the American College of Physicians guidelines will also be referenced.
Click here for recording.
Primary Care and Management for People Living with HIV
November 9, 2021
In this final presentation of the series, the speaker lead with the primary care perspective on HIV-related medical care. Participants reviewed evidence-based treatment guidelines and learn the basics to help any medical provider effectively care for someone living with HIV.
Diabetes Self-Management Best Practices and Resources
November 15, 2021
This session focused on diabetes self-management best practices, resources, and patient engagement tools. The presenter will review interventions that successfully lowered patient A1Cs by an average of 2%. She will also highlight the role of the care team in providing high-quality diabetes care.
Lori Oster will joined the presentation to highlight the Better Choices, Better Health program in South Dakota and show how primary care providers can connect patients with this free, self-management curriculum.
Click here for recording.
Native American Cultural Awareness – Belief System: Family Relationships
November 16, 2021
Ms. Le Beau-Hein will introduce past and present Native American family systems and roles within the family. She will also discuss traditional healing practices in relation to western medicine.
Health Information Technology (HIT) and Provider Satisfaction
November 17, 2021
This session will briefly review the GPHDN provider satisfaction survey overall and include a deeper dive into how health information technology (HIT) can impact provider satisfaction. Participants will be introduced to strategies for creating a positive provider experience when using various health information technologies. The intended audience for this webinar includes c-suite, leadership, human resources, HIT, and clinical staff.
Click here for recording.
Health Information Technology (HIT) and Provider Satisfaction
November 22,2021
This session briefly reviewed the GPHDN provider satisfaction survey overall and included a deeper dive into how health information technology (HIT) can impact provider satisfaction. Participants introduced strategies for creating a positive provider experience when using various health information technologies. The intended audience for this webinar includes c-suite, leadership, human resources, HIT, and clinical staff.
Click here for recording
Engaging Tribal Communities in Addressing Health Disparities
November 22,2021
In the final lunch and learn session, Dr. Kipp discussed disparities in care among Native American populations. She presented a model of diabetes intervention that included case-based learning, community empowerment, and an adaptation of a medical model of culturally supported care of patients with diabetes.
Click here for recording.
October
My Patient’s HIV Test is Positive. Now What?
October 19, 2021
This webinar reviewed strategies to link newly diagnosed patients to care, engage them in care, and keep them retained in care. The session featured best practices from a community health center setting where services are provided as a routine component of primary care.
Click here for powerpoint and recording (this is password protected)
2021 Data Book
October 12, 2021
CHAD staff presented a comprehensive overview of the 2020 CHAD and Great Plains Health Data Network (GPHDN) Data Books, providing an overview of the data and graphs that demonstrate trends and comparisons in patient demographics, payor mixes, clinical measures, financial measures, and provider productivity.
Click here for recording (recording is protected for members only)
Please reach out to Melissa Craig or Kayla Hanson if you need access to the data book
Please reach out to Melissa Craig or Kayla Hanson if you need access to the data book
September
The Health Center Journey: Celebrating Successes, Celebrating the Future
September 14-15, 2021
Health Centers in the Dakotas are connected to a robust and proud history of providing high-quality health care for decades. Now to be held virtually, the 2021 CHAD Annual Conference, paired with the Great Plains Health Network summit, will feature national experts and engaging speakers and panelists. Attendees will look at the history of the health center movement as a way to inform the current moment and look forward to the future’s potential.
Together we will connect to the past through stories and learn how to use storytelling to continue to be community-driven, equity-oriented, and patient-centered organizations. Using these skills, we can continue to live out the values of the health center movement in the current context.
Prevention is Key
September 21, 2021
In this presentation, the speaker will discuss how to prevent individuals from getting HIV in the first place. Topics will include HIV prevention strategies, Pre-Exposure Prophylaxis (PrEP) indications and how to prescribe PrEP, controlling the viral load with HAART, and U=U (undetectable equals untransmittable).
Click here for powerpoint and recording (this is password protected)
August
Let’s Talk about Sex
August 10, 2021
This webinar will address multiple ways people contract HIV. The speaker will discuss strategies to become more comfortable with taking sexual health histories, using inclusive language, and what NOT to do when assessing a patient’s risk of contracting HIV. The session will include a review of universal HIV screening guidelines as a standard of care.
Measuring Provider Satisfaction
August 25, 2021
In this final webinar, presenters will share how to measure provider satisfaction and how to evaluate the data. The CHAD and GPHDN provider satisfaction survey results will be analyzed and shared with attendees during the presentation.
Click here for recording.
Click here for powerpoint.
Post Disaster Exercise: Documentation and Process Improvement
August 26, 2021
Exercises are a critical tool for responding to disasters and testing portions of an organization’s emergency plans. This 90–minute companion webinar will expound on the EP exercises presentation in July. Health centers will understand how to effectively evaluate and document an EP exercise to meet their CMS exercise requirements and become more disaster resilient. This training will provide best-practice information and the keys and tools for post-disaster exercise meetings, forms, documentation, and after-action/process improvement.
Click here for powerpoint and recording (this is password protected)
July
Identification of Provider Burden
July 21, 2021
In this presentation, attendees will focus on identifying contributing factors and triggers associated with provider burden. The presenter will discuss questions included in the CHAD and GPHDN provider satisfaction survey tool and the process to distribute the survey.
Click here for recording.
Click here for powerpoint.
Preparing for a Disaster Exercise: Tips and Checklists
July 22, 2021
Emergency preparedness (EP) exercises are critical for preparing health centers for a response during a disaster. This 90-minute webinar will provide attendees with CMS emergency preparedness exercise information, strategies, and planning considerations for various disaster exercises. EP exercises are an important tool to test portions of an organization’s emergency plans, reinforce EP best practices with staff, and proactively plan for an exercise at your health center.
June
CMS Federally Qualified Health Center Program Medicare Overview with an Emergency Preparedness Focus
June 24, 2021
This webinar will provide a general overview of the program requirements for Medicare-participating federally qualified health centers and conduct a deeper dive into the emergency preparedness (EP) requirements. The EP portion of the presentation will summarize the 2019 Burden Reduction Final Rule and the March 2021 updates to the EP interpretive guidelines, particularly planning for emerging infectious diseases.
Importance of Assessing Provider Satisfaction
June 30, 2021
This webinar will explain the role providers and their satisfaction levels have on the overall health center performance. The presenter will share different tools used to measure provider satisfaction, including surveys.
March
Patients First Virtual Learning Collaborative – Session 5
February 18, 2021
February
Health Equity Transformation Series – Building Personal and Professional Capacity to Address Inequities in Health
February 26, 2021
Participants were provided motivational interviewing, communication, and advocacy skills. A discussion of incorporating resiliency and trauma-informed care followed. The session ended with the development of a plan to improve communication skills and utilize motivational interviewing, resiliency, and trauma-informed care skills.
Patients First Virtual Learning Collaborative – Session 4
February 25, 2021
Click here for recording.
Click here for powerpoint.
Patient Portal Optimization Peer Learning Series – Patient and Staff Feedback
February 18, 2021
In this final session, the group discussed how to gather patient and staff feedback regarding the use of the patient portal and how to use the feedback collected to improve the patient experience. Participants heard from their peers on some of the challenges patients have for accessing their health data and explored ways to enhance patient communication.
Click here for recording.
Click here for powerpoint.
Psychosis in Primary Care Clinics
February 16, 2021
This webinar, presented by Dr. Andrew McLean, provided an overview and discussion of common diagnoses that manifest in psychotic symptoms. Participants learned to identify common etiologies of psychosis in primary care and define common benefits and risks of antipsychotic medication. Dr. McLean described management strategies of psychosis and include evaluation and treatment options.
Click here for recording.
Click here for powerpoint.
Health Equity Transformation – Introduction to Implicit Bias, Inequities in Health and Approaches to Address these Topics
February 12, 2021
Participants were introduced to concepts and practical skills they can apply in their environment when focused on bias and inequities in health care. Speakers engaged participants through open dialogue as they prepared to incorporate key concepts presented in the upcoming training series.
Click here for recording.
Click here for powerpoint.
Additional resources shared: video | Harvard’s Implicit Association Test
Patients First Virtual Learning Collaborative – Session 3
February 4, 2021
January
Patients First Virtual Learning Collaborative – Session 2
January 14, 2021
December
Data Aggregation and Analytics System and Population Health Management Review
December 9, 2020
The Great Plains Health Data Network (GPHDN) hosted a webinar to provide an overview of the Data Aggregation and Analytics System (DAAS) and the process used to determine the recommended population health management (PMH) vendor. This webinar provided a platform for a general discussion on the PMH vendor and gave health centers the necessary information to make a final decision.
Click here for the recorded webinar.
Additional resources can be found on the GPHDN website.
NOVEMBER
Patient Portal Optimization Peer Learning Series – Patient Portal Training Recommendations
November 19, 2020
During the third session, participants learned how to develop training materials for staff on portal functionality and how to explain the benefits of the portal to patients. This session provided simple, clear talking points and instructions for the patient portal that staff can review with the patient.
Click here for recording.
Click here for powerpoint.
Uniform Data System Web-Based Trainings
November 5, 12, 19, 2020
These web-based trainings provided assistance for navigating and preparing the 2020 UDS report. The first two sessions allowed participants to gain an understanding of the UDS tables and forms, learn about new measures and requirements, and learn tips for success in completing your report. The final session provided an opportunity for Q&A.
OCTOBER
Patient Portal Optimization Peer Learning Series – Patient Portal Functionality
October 27, 2020
This session discussed the features of the patient portal available and the impact they can have on the organization. Participants learned how to how to increase the functionality and heard considerations when it comes to the policies and procedures in the health centers.
Click here for recording.
Click here for powerpoint.
Patients First Virtual Learning Collaborative – Session 1
October 22, 2020
CHAD 2019 UDS Data Books Presentation
October 21, 2020
CHAD staff presented a comprehensive overview of the 2019 CHAD and Great Plains Health Data Network (GPHDN) Data Books, providing an overview of the data and graphs that demonstrate trends and comparisons in patient demographics, payor mixes, clinical measures, financial measures, and provider productivity.
Click here for recording and CHAD Data Book. (password required).
Numbing the Pain: Implementing Seeking Safety for Trauma and/or Substance Abuse Treatment Series
Fridays in October, 2020
Presented by Treatment Innovations, this virtual training series covered background on trauma and substance abuse, including rates, presentation, models and stages of treatment, and clinical challenges. Participants learned steps to implementing Seeking Safety, including an overview, demonstration of the model, adaptation to various populations (e.g., adolescents, individuals with serious and persistent mental illness, veterans), frequently asked questions, fidelity monitoring, and clinician training. Assessment tools and community resources were also described.
Please reach out to Robin Landwehr for resources.
Virtual Kickoff Training – Getting Started with PRAPARE
October 1, 2020
In this kickoff training to the Patients First: How Health Centers Can Identify Socioeconomic Needs and Implement PRAPARE Learning Collaborative, participants received an orientation to the PRAPARE Academy and readiness assessments. The speakers shared tips, tools, and tricks for beginning and sustaining data collection on social determinants of health (SDOH).
September
Patient Portal Optimization Peer Learning Series – Patient Portal Optimization
September 10, 2020
In this first session, Jillian Maccini of HITEQ educated on the benefits of and how to optimize the patient portal. The patient portal can be used to increase patient engagement, align and assist with other organizational goals, and improve communication with patients. This session also provided ways to incorporate portal use into the health center workflows.
Click here for recording
Click here for powerpoint
Supervisor Leadership Training Webinar Series
September – October, 2020
Presented by Ann Hogan Consulting, the Supervisor Leadership Academy, comprised of six webinars, focused on leadership style, cohesive teams, critical conversations, retention, recognition, and employment law.
Please reach out to Shelly Hegerle for resources.
AUGUST
Strengthening your COVID Response
August 5, 2020
Virtual Workshop
In this highly interactive virtual meeting, participants explored highs and lows of the last four months, and how we can apply our hard-won new knowledge to be more prepared for what lies ahead. We assessed readiness for future pandemic waves, did some scenario planning, heard a bit of what other health centers are doing during these times, and shared some tools that will help you prepare for an uncertain fall/winter/spring regarding staffing, safety, testing, and more.
Click here for powerpoint
Click here for resources from Coleman and Associates
Data-titude: Using Data to Transform Healthcare
August 4, 2020
Webinar
CURIS Consulting delivered an overview of how the use of a data aggregation and analytic system (DAAS) can support collaborative quality improvement and payment reform efforts in a network environment. This training identified elements to consider when selecting a population health tool along with the risk and return on investment with population health management. The presenter also provided insight into how the data collected via a DAAS can provide future service opportunities for the network.
JULY
Utilizing Telehealth Technologies to Improve Screening for SUDs, Behavioral Health, and Chronic Disease Management – Part 2
July 24, 2020
Webinar
In the second session, presenters provided examples of how telehealth technologies can be used to simplify and streamline procedures like handoffs, referrals, case reviews, and other critical parts of an integrated care program.
Click here for recording
Click here for powerpoint
Utilizing Telehealth Technologies to Improve Screening for SUDs, Behavioral Health, and Chronic Disease Management – Part 1
July 17, 2020
Webinar
The first session focused on integrated behavioral health care as a service. It included an overview of the spectrum of integrated care services and a discussion of ways to improve screening, referral rates, efficiency, and effectiveness of these vital programs.
JUNE
Using the PrEP Action Kit in Clinical Practice
June 17, 2020
Webinar
The National LGBT Health Education Center, a program of The Fenway Institute, provided a train-the-trainer session on June 17th, 2020 on how to use its newly revised PrEP Detailing Kit and Readiness Assessment tools. These clinical resources will help providers incorporate PrEP into their practices, including helpful resources such as tips on taking a comprehensive sexual history, frequently asked questions about PrEP and a pocket card about PrEP prescribing and monitoring. Sessions covered basics and case scenarios for PrEP and empower clinicians to train their teams on how to use the PrEP Detailing Kit to make fast and well-informed decisions about PrEP management and care.
Click here for recording and resources
Creating a Financial Emergency Response Plan
June 11, 2020
Webinar
Capitol Link Consulting held a second webinar, Creating a Financial Emergency Plan, on Thursday, June 11. Amy outlined a 10-step process to create a comprehensive financial emergency response plan (FERP). With health centers losing between 40% to 70% of patient revenues, the need for a plan is urgent. Among the key takeaways from this webinar, participants identified areas of opportunity within current processes and gained an Excel FERP tool.
MAY
The COVID Funding Dance Webinar
May 28, 2020
Webinar
This was the first of two webinars presented by Capital Link Consulting in partnership with CHAD. The presenter addressed the many questions regarding the use of funds, how to anticipate spending with many unknowns, and ways to be prepared to provide clear documentation of the use of funds.
APRIL
Telehealth Office Hours Session
April 17, 2020
Zoom Meeting
Click here for recording
Click here for powerpoint
Click here for resources
Capital Link: Financial Resources Overview for Health Centers
April 10, 2020
Zoom Meeting
Click here for recording and resources
Billing and Coding for Telehealth Services
April 3, 2020
Zoom Meeting
JANUARY
2020 Great Plains Data Network
January 14-16, 2020
Rapid City, South Dakota
The Summit and Strategic Planning Meeting for the Great Plains Health Data Network (GPHDN) in Rapid City, South Dakota featured various national presenters who shared their health center controlled networks (HCCN) success stories and lessons learned along with ways an HCCN can assist Community Health Centers (CHCs) advance their Health Information Technology (HIT) initiatives. Summit topics focused on the GPHDN goals including patient engagement, provider satisfaction, data sharing, data analysis, data-enhanced value, and network and data security.
The strategic planning meeting followed on Wednesday and Thursday, January 15-16. The facilitator-led strategic planning session was an open discussion amongst the GPHDN leaders from the participating health centers and GPHDN staff. The discussion was used to align priorities, identify and allocate needed resources, and develop the goals for the next three years for the network.
NOVEMBER
Let’s Talk Rural Health
November 14, 2019
Interactive Webinar
In recognition of National Rural Health Day (November 21), CHAD hosted a policy conversation on rural health care in the Dakotas. This interactive discussion was an opportunity to pause from our everyday work of seeing patients to ask some of the bigger questions about how we can work together to make a long-term difference in our rural communities. The discussion touched on:
- What core services does every rural community need?
- How should the health center program adapt to more effectively serve rural communities?
- How can we protect services like emergency response, maternal care, and home health care in rural communities?
- What policies will support long-term ability to recruit and retain the needed workforce?
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OCTOBER
2019 Fall Quality Conference
October 1-2, 2019
Sioux Falls, South Dakota
This year’s theme was, NEXT LEVEL INTEGRATION: Building on the Foundation of Care. The conference kicked off with a focus on social determinants of health (SDoH), or the ways we can support patients where they live, work, learn and play. After the keynote participants broke out into four interactive, workshop-oriented tracks: advanced care coordination, leadership, patient services, and behavioral health. This conference provided continuing education opportunities and included hands-on training and evidence-based practices, building on skills learned at the CHAD Annual Members Conference.
JULY
Strategies for Effect Pain Management Webinar Series
March 26, May 30, July 22
Webinar
Measuring and Celebrating Successes: Optimizing Team Structures and Building High-Functioning Teams
July 22
This webinar will provide an overview of fundamental concepts of team science, which, when effectively implemented, may lead to positive impacts among patients, team members, and organizations as a whole. Specific attention will be given to challenges and potential solutions to common problems associated with effective operation of team-based initiatives. These include, and are not limited to, workflow, screening, access concerns, and psychological safety. Participants will learn about the importance of maximizing individual team-member strengths to achieve successes that are mutually defined and celebrated.
Learning Objectives:
- Outline a work plan for implementing three effective practice strategies for optimizing the flow of behavioral health consultations for treatment of addiction in health care settings.
- Describe two common challenges and associated solutions for effectively working with patients in integrated addiction medicine.
- Identify two ways to utilize team-based strategies to recognize and celebrate patient and team member successes.
JUNE
Billing and Coding Webinars
Jun 28, Jul 26, Aug 23, Sep 18, Oct 17, 2018 & Feb 28, Mar 22, Apr 5, May 3, June 28 2019
Webinar
Dental and Oral Health: Understanding the Basics for Documentation, Billing and Coding
June 28
In the final episode of the Billing and Coding Series on June 28, Shellie Sulzberger will address Dental and Oral Health questions. In this webinar, participants will learn terminology and common dental terms, discuss anatomy, review billable dental services and procedures, discuss 2019 new codes and coding updates, and review the terminology and information related to dental insurance benefits.
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Patient Services Webinar
June 6, 13, 20, 27
Webinar
Part IV: Navigating Patient Confidentiality Requirements
June 27
In the fourth and final webinar in the series, presenters Molly Evans and Dianne Pledgie of Feldesman Tucker Leifer Fidell LLP will focus on the intricacies of federal regulations including HIPPA Compliance and 42 CFR. Evans and Pledgie will also discuss how front end staff should handle receiving a subpoena or other legal requests for medical records.
Discussion Points:
- Legalities of Subpoena, etc.
- HIPPA Compliance
- Explanation and implementation of 42 CFR
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Patient Services Webinar
June 6, 13, 20, 27
Webinar
Part III: Supporting Health Center Transformation with Social Determinants of Health
June 20
The third session in the patient services webinar series will take a deeper dive into understanding how and why health centers should consider Social Determinants of Health (SDoH) when treating patients. Michelle Jester from the National Association of Community Health Centers (NACHC) will provide tips on recognizing and responding to sensitive scenarios.
Discussion Points:
- Overview of Health Insurance
- Discuss the different types of health insurance
- How to check and verify eligibility
- Overview of the Sliding Fee Program
- Best practices to ask patients for payment e.g., copays, sliding fee, etc.
- Overview of the coding process and how accurate coding impacts revenue cycle
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Patient Services Webinar
June 6, 13, 20, 27
Webinar
Part II: Let’s Talk Money. How to Ask for Payment
June 13
In part two of the patient services training series, Shellie Sulzberger of Coding and Compliance Initiatives, Inc. will explain the important role this position has in ensuring an accurate and smooth billing process. Ms. Sulzberger will address best practices for collecting the correct demographic and billing information, understanding patients’ insurance information, and asking for payments.
Discussion Points:
- Overview of Health Insurance
- Discuss the different types of health insurance
- How to check and verify eligibility
- Overview of the Sliding Fee Program
- Best practices to ask patients for payment e.g., copays, sliding fee, etc.
- Overview of the coding process and how accurate coding impacts revenue cycle
Click here for recording
Click here for slide deck
PCMH Webinar Series
January 9, February 13, March 13, March 25, May 1 & June 12
Webinar
Patient Satisfaction vs Patient Engagement
June 12
PCMH recognition requirements are focused on creating processes and data, but the true transformation occurs when we are successful in engaging our patients. Many practices confuse patient engagement for patient satisfaction, when in fact, they are two fundamentally different concepts. In this webinar, participants will learn:
- The difference between patient satisfaction and patient engagement.
- Strategies to create more meaningful patient satisfaction and patient engagement programs.
- Opportunities to employ patient engagement strategies throughout your PCMH transformation.
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Patient Services Webinar
June 6, 13, 20, 27
Webinar
Part I: Tips To Improve the Staff and Patient Experience
June 6
To kick off the series, April Lewis from the National Association of Community Health Centers (NACHC) will focus on enhancing customer service skills to improve the overall experience for both patients and staff. Ms. Lewis will also discuss how the patient services role fits within the mission and workflow at FQHCs.
Discussion Points:
- The critical role staff have to fulfill the mission of FQHCs
- Best practices for the team-based care model
- Effective communication
- De-escalation of patient complaints/angry patients and explanation of strategies such as Service Recovery and the AIDET communication framework
MAY
Strategies for Effect Pain Management Webinar Series
March 26, May 30, July 22
Webinar
Effective Pain Management: Application to the Continuum of Addiction
May 30
This webinar will serve as a follow-up to Effective Pain Management Part 1. Participants will learn common concerns described by individuals who fall across the continuum of addiction. Specific attention will be given to ways to provide psychoeducation to patients about their brains’ abilities to adapt to the effects of long-term substance use. Participants will have an opportunity to discuss case examples of ways chronic pain management strategies have been applied to patients who are experiencing addiction.
Learning Objectives:
- Increase familiarity with the neurological changes that occur following long-term substance misuse
- Discuss two pain management strategies that are specific to individuals who fall along the continuum of addiction
- Problem-solve two ways to engage individuals who are experiencing addiction in self-management of chronic pain
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2019 CHAD Members’ Conference
May 7-8, 2019
Radisson Hotel
Fargo, ND
The CHAD Members’ Conference set sail as we charted the course for success at the 2019 annual conference. Every year, CHAD draws community health center professionals and leaders together for education and networking opportunities. Health center staff from executives to administrators, and from clinicians to board members from all over the Dakotas assembled to learn from experts and each other.
This year’s gathering featured Dr. Rishi Manchanda and his groundbreaking Upstreamist approach to primary care, exploring Clinically Integrated Network development, and bold and innovative strategies for tackling workforce engagement and development. In addition, the conference included essential networking opportunities with an evening social and peer-to-peer roundtable discussions.
Billing & Coding Training Series
Jun 28, Jul 26, Aug 23, Sep 18, Oct 17, 2018 & Feb 28, Mar 22, Apr 5, May 3 2019
Webinar
Denial Management
May 3
The Billing and Coding series continues on Friday, May 3 as presenter Shellie Sulzberger addresses denial management. In this webinar, participants will learn the best approach to resolving claim denials, how to define complex versus common denials, and discuss contractual and non-contractual adjustments. Ms. Sulzberger will also share best practices for keeping aged accounts receivable within an acceptable date range.
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PCMH Webinar Series
January 9, February 13, March 13, March 25, May 1 & June 12
Webinar
Empanelment and Risk Stratification
May 1
As practices move beyond traditional fee for service productivity standards, clinical risk stratification will be critical to measure quality and financial performance. When organizations begin clinical risk stratification, it will have an immediate impact on provider panels, access and care team productivity. During this webinar, participants will learn:
- How clinical risk stratification can impact your panel sizes, scheduling availability and external care coordination processes.
- Strategies to risk stratify your patient population (HIT and manual).
APRIL
Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar
Exploring the Fundamentals of Traditional vs Non-traditional Marketing
April 25
In this session, we will explore the fundamentals of traditional and non-traditional marketing and when best to incorporate these tactics into your promotional efforts. In addition to defining traditional and non-traditional marketing, we will highlight best practices and the most effective use of these tactics when developing a campaign and targeting specific audiences such as patients, communities and staff.
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Data Management Webinar Series
February 20, March 29 & April 16
Webinar
SD Dashboard
April 16
During this webinar, Callie Schleusner will showcase the capabilities of the South Dakota Dashboard website. The South Dakota Dashboard is a nonprofit consulting company dedicated to supporting data-driven decision-making in this state. This locally operated data aggregator has free interactive digital data visualizations and resources that can provide context to health issues in South Dakota. Attendees will also become familiar with Tableau Public, the software in which the South Dakota Dashboard data visualizations were built.
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Billing & Coding Training Series
June 28, July 26, August 23, September 18, October 17, 2018 & Feb 28, Mar 22, Apr 5, 2019
Webinar
Coding and Documentation Recommendations for Primary Care
April 5
Providers play an important role in maximizing reimbursement and revenue for health centers. In this webinar, participants will learn the importance of documenting to the highest level of specificity and including the most appropriate diagnosis. By ensuring this is done consistently, an organization will see fewer denials and will be assured that patient generated revenue is at its maximum. This session will focus on coding and documenting for primary care services.
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Clinically Integrated Network Exploration Webinar Series
February 5, March 5 & April 2
Webinar
Governance and Equity
April 2
In the final webinar in this series, Starling Advisors will explore how health centers can collectively lead and manage a Clinically Integrated Network and how the financial benefits can be shared across the participating health centers. Participants will understand how health centers will participate in, and benefit from, CIN activities.
MARCH
Data Management Webinar Series
February 20, March 29 & April 16
Webinar
ND Compass
March 29
Everyone needs data to make informed decisions, and for grant writing, program planning, needs assessments, and community planning and development. Data adds credibility; it allows comparisons; and it adds value to what you are already doing. This webinar will provide you with an introduction to North Dakota Compass, an easy-to-use, credible, and up-to-date data and information resource. You will leave the webinar confident in your ability to find accessible, approachable, and actionable data!
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Click here for ND Compass Tutorials
Strategies for Effect Pain Management Webinar Series
March 26, May 30, July 22
Webinar
Effective Pain Management: An Overview
March 26
This webinar will review the physical and psychological contributors to chronic pain. Participants will learn about the theories of pain and pain control, discuss treatment options for the management of chronic pain, and review the bidirectional relationship between chronic pain and other comorbid psychological conditions.
Learning Objectives:
- Enhance awareness of the physical and psychological aspects of chronic pain
- Increase awareness of the differences between acute and chronic pain
- Increase familiarity with treatment options for chronic pain
- Differentiate chronic and acute pain management treatment protocols
- Enhance understanding of the reciprocity between depression/anxiety and chronic pain.
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PCMH Webinar Series
January 9, February 13, March 13, March 25, May 1 & June 12
Webinar
Access Part II
March 25
In this second of two webinars focused on access, we will discuss how the concept of access relates to other concepts within the PCMH framework. We will cover how to measure external access and strategies for enhancing coordinated care. Participants will learn:
- Options for alternative access to your organization, including patient portals, telehealth and e-visits.
- How and why to measure access to providers and services outside of your practice.
- How to modify your care coordination processes to promote appropriate and relevant access for your patients.
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Billing & Coding Training Series
June 28, July 26, August 23, September 18, October 17, 2018 & Feb 28, Mar 22, 2019
Webinar
Team Based Approach to Value Based Health Care
March 22
This session will discuss the benefits of a team-based approach to value-based health care. Value-based health care ties payments for care delivery to the quality of care provided and rewards providers for both efficiency and effectiveness. Value-based care aims to reduce healthcare costs by providing better care for individuals and improving population health management strategies. Team structures, when effectively implemented, may lead to positive impacts among patients, team members, and organizations as a whole.
Objectives:
- Classify current job duties for both fee-for-service and value-based care delivery models
- Analyze current fee-for-service processes for modifications that enhance value-based concepts
- Distinguish team strategies for successful processes for delivery of care
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PCMH Webinar Series
January 9, February 13, March 13, April 10, May 1 & June 12
Webinar
Quality Improvement
March 13
The role that the concept of access plays in building a quality-driven organization is often underestimated. In this first of two webinars focused on access, participants will be exposed to the key drivers of patient-centered access and how to measure access internally. Participants will learn:
- The five critical components for creating patient-centered access systems.
- The essential metrics for measuring internal and external access, including scheduling, productivity, availability, continuity and empanelment.
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Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar
Diving Deep into Digital Marketing Channels
March 12
Building on techniques discussed in the February webinar, this session will take a deep dive into the fundamentals and opportunities of digital media and how these platforms can be utilized to effectively promote your health center. We will discuss the various digital marketing channels, when and how to strategically incorporate those channels into your marketing efforts, and the most effective type of messaging and content to complement each platform.
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Clinically Integrated Network Exploration Webinar Series
February 5, March 5 & April 2
Webinar
Legal and Operational Requirements of Clinically Integrated Networks
March 5
In this session, Starling Advisors will teach participants how to maximize and leverage their network and improve population health while staying compliant with legal and regulatory requirements. This session will answer the question, what does it take from a legal and operational perspective to form a CIN?
FEBRUARY
Billing & Coding Training Series
June 28, July 26, August 23, September 18, October 17, 2018 & Feb 28, 2019
Webinar
Compliance Effectiveness to Drive Operational Excellence
February 28
This session will outline how to accurately assess risk inside a health center. The majority of risk to a health center is inside the business, and most compliance risk is operational by nature. We will focus on identifying risks associated with documentation, coding, billing, privacy, security and other operational risk areas. Key issues to be covered include:
- How to identify high risk areas and perform a risk assessment
- Outline model compliance guidance to utilize
- The compliance officer and committee roles
- Provide examples of specific risks
- Provide examples of penalties and settlements for compliance failures
- Provide compliance resource links
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Data Management Webinar Series
February 20, March 29 & April 16
Webinar
UDS Mapper
February 20
The UDS Mapper is designed to help inform users about the current geographic extent of the U.S. federal (Section 330) Health Center Program (HCP) awardees and look-alikes.The trainer walked participants through a live demonstration of the website,summarized recent changes, and demonstrated how to create a service area map.The presenter highlighted a new tool in UDS Mapper for mapping areas of priority forMedication Assisted Treatment (MAT).
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PCMH Webinar Series
January 9, February 13, March 13, April 10, May 1 & June 12
Webinar
Quality Improvement
February 13
Over the past year, we have discussed process improvement methodologies and critical quality improvement metrics. During this webinar, we will focus on how to use your HRSA Compliant QI plan to drive your PCMH efforts. Participants will learn:
- How to use your current HRSA and FTCA Compliant infrastructure to facilitate your PCMH recognition process.
- Strategies to spread a culture of quality beyond the QI committee.
- The key PCMH processes and metrics that should be embedded in your QI program.
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Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar
Strengthening Your Health Center Brand
February 12
This session will feature strategies and best practices for strengthening and managing your health center brand. We’ll cover steps to establishing a brand, nurturing that brand and responding to challenges that can impact the branding process. We’ll also explore traditional and non-traditional marketing channels and how each can be employed to successfully brand and promote your health center.
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Clinically Integrated Network Exploration Webinar Series
February 5, March 5 & April 2
Webinar
Kickoff to Clinical Integration Exploration
February 5
In this session, Starling Advisors will provide an overview of the clinical integration exploration process, including project goals and objectives, timeline, deliverables and participation expectations. Starling will describe the data gathering and analysis process, vet assumptions regarding key data points, describe the final deliverables and address any member questions. This session is meant to be discussion based and member input is encouraged. Input at this initial stage is key to a successful process.
JANUARY
Addiction Medicine Training
January 10-11, 2019
Clubhouse Hotel & Suites • Sioux Falls, SD
The Addiction Medicine Training was designed to expand your health center’s delivery of addiction medicine services. Day 1 of the training featured a deep dive session focused on implementing office-based opioid treatment programs, including waiver qualifying requirements for providers and existing staff. The training provided the required eight hours needed for physicians, physician assistants and nurse practitioners to obtain the waiver to prescribe buprenorphine for office-based treatment of opioid use disorders. Day 2 covered the integration of addiction medicine into primary care and behavioral health services, including medication management, psychosocial supports and telehealth. The opioid treatment and waiver training on Day 1 was presented by the American Society of Addiction Medicine. The integrated addiction services training on Day 2 was presented by Cherokee Health Systems. Dr. Suzanne Bailey, who presented at CHAD’s Fall Quality Conference in September 2018, along with her colleague, Dr. Mark McGrail.
PCMH Webinar Series
January 9, February 13, March 13, April 10, May 1 & June 12
Webinar
Staff Engagement – January 9
Transformation of any sort, whether PCMH related or not, is contingent upon having engaged staff. During this session, we will focus on strategies to engage staff of all levels, including the board of directors, to contribute to a successful and sustainable impact on the Quadruple Aim. Participants will learn:
- How to use data to communicate information to all levels of staff and governance.
- How to create and utilize employee engagement surveys and plans.
- Day-to-day strategies to disseminate information, create a culture of acceptance and innovation, and create a team-based environment.
NOVEMBER
HITEQ Webinar Series
October 15, October 29 & November 5
Webinar
Incorporating Emerging Technologies to Support Data Analysis
Innovation and Impact – Nov 5
This webinar will identify emerging technologies and tools, including Excel and others, for data validation and dashboards, all while protecting the security of the data. The content will build on topics covered during prior webinars by providing technology resources to support the development and implementation of an effective and actionable data strategy.
OCTOBER
HITEQ Webinar Series
October 15, October 29 & November 5
Webinar
Implementing Effective Processes to Enhance Data Analytics and Optimize Care
October 29
This webinar will provide examples of data-driven risk stratification, which can be used to optimize care across the identified risk categories (not only those identified as highest risk). Ideas will be discussed as to when and how to implement or use the risk stratification process, and methods outlined for determining its effectiveness and return on investment.
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Billing & Coding Training Series
June 28, July 26, August 23, September 18 & October 17, 2018
Webinar
Coding and Documentation for Behavioral Health Services
October 17
As the need for behavioral health services becomes more widely recognized and funding to integrate behavioral health into primary care has become available, health centers are seeing an increasing number of patient visits for such services. Documenting and coding for behavioral health visits and services can be very complex. This webinar will cover documentation and coding requirements for initial diagnostic evaluation, psychotherapy, interactive complexity, crisis treatment plans, ICD-10 coding, and other documentation requirements.
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Health Information Technology Webinar Series
October 15, October 29, & November 5, 2018
Webinar
Building Data Strategies and Teams to Maximize CareDelivery and Outcomes
This webinar will provide the tools to build and implement an effective data strategy and ensure staff have the necessary skills and capacity to successfully execute the strategy for the organization. Tailoring job duties, as well as appropriate levels of effort for involved staff, will be discussed, along with ways to build accountability into this essential work.
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Innovative Marketing Strategies
October 10, 2018
Clubhouse Hotel & Suites
Fargo ND
The innovative marketing workshop was designed to explore the fundamentals and strategies for branding and promoting your health center, recruiting and retaining workforce, and growing and engaging your patient base. We discussed ways to create and execute winning marketing strategies, build and promote effective enabling services, and position your health center for successful workforce recruitment. The challenges and opportunities facing this year’s open enrollment period was discussed.
AUGUST
Billing & Coding Training Series
June 28, July 26, August 23, September 18 & October 17, 2018
Webinar
Coding and Documentation for Evaluation and Management Services
August 23
Providers play an important role in maximizing reimbursement and revenue for health centers. This webinar is specifically designed for providers to address billing and coding guidelines and documentation from a provider focus. Topic areas will include:
• Importance of medical documentation
• Medical necessity and general principles of documentation
• Evaluation and management codes
• Three key components of evaluation and management services
• Counseling and coordination of care
• New versus established patients/clients
JULY
Billing & Coding Training Series
June 28, July 26, August 23, September 18 & October 17, 2018
Webinar
Coding for Minor Procedures and Defining the Global Surgical Package
July 26
Understanding the global period for coding minor procedures can be tricky for providers and coders alike. During this webinar, participants will learn how to discern the difference between a major and minor procedure, as well as what codes to report for services provided in the global surgical package. Additionally, the webinar will cover guidelines for determining whether or not the global period applies, and if so, when the period begins and ends. The webinar will also include a discussion about how to code visits and procedures that are unrelated to the original global package to ensure all services are being appropriately reimbursed.
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Integrating Behavioral Health Primary Care Webinar Series
May 30, June 27, July 25 & September 12, 2018
Webinar
Financing the Integrated Care Model
July 25
This webinar presents an integrated care financial model that emphasizes multiple funding streams designed to cover the integrated services plus the infrastructure needed to support the model. The financial model is presented in an easy-to-understand balance of costs and revenues. In particular, value-based contracting built on a fee-for-service platform with quality bonuses and cost sharing will be discussed.
JUNE
Billing & Coding Training Series
June 28, July 26, August 23, September 18 & October 17, 2018
Webinar
Documentation for Compliance, Revenue Capture and Quality
June 26
The implementation of electronic health records (EHR) has created new challenges in terms of documentation risk and compliance. In the paper world, if it wasn’t documented, it wasn’t done. In the electronic world, if it’s documented, we question whether it was really done. This session will focus on the importance of documentation from the compliance, revenue capture and quality perspectives. It will also discuss the most common documentation best practices and errors in the EHR world.
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Integrating Behavioral Health Primary Care Webinar Series
May 30, June 27, July 25 & September 12, 2018
Webinar
Integrated Care Operations
June 27
This webinar presents the “nuts and bolts” of operating an integrated care practice. Starting with planning and staffing the model, it discusses facilities, challenges, scheduling, electronic health record templates, staffing ratios, integrated consent forms, and other practice transformation topics.
MAY
Integrating Behavioral Health Primary Care Webinar Series
May 30, June 27, July 25 & September 12, 2018
Webinar
Introduction to the Integrated Care Clinical Model
May 30
Integrating behavioral health services into primary care settings within community health centers is integral to fostering healthy communities and improving health outcomes. Join us as we examine integrated care models, practice transformation, financing for integrated services, and strategies for integrating care with limited resources. This four-part webinar series is designed to walk you through the fundamentalsof integrating behavioral health services into your primary care model and to help lay the groundwork for a successful integration. The webinars will culminate with an in-person training at CHAD’s Fall Quality Conference (more information coming soon) aimed to take a deeper dive into behavioral health integration and topics covered throughout the webinar series.
Click here for recording and slide deck.
340B Beyond the Basics
May 2-3, 2018
DoubleTree Hotel
West Fargo, ND
Matt Atkins and Jeff Askey with Draffin and Tucker, LLP presented an educational 340B Beyond the Basics workshop May 2-3 in West Fargo, ND, following the CHAD Members Conference. The presentation began with an overview of the 340B program and an introduction to terminology and basic compliance requirements. The remainder of Day 1 was spent diving into topics such as inventory tracking methods, split-billing software, and contract pharmacy relationships.
Day 2 focused on HRSA and self-audits, sharing best practices, and tools and resources available to CHCs. Common HRSA audit findings and compliance issues were also covered. A peer-to-peer roundtable wrapped up the training, allowing participants to discuss challenges and gain peer perspectives on practical solutions.
2018 CHAD Members Conference
May 1-2, 2018
DoubleTree Hotel
West Fargo, ND
The theme for this year’s CHAD Members Conference related to population health management and improving health outcomes in primary care through partnerships with public health, consideration of the impact of social determinants of health, integration of care models, and improved team-based leadership at the health center level.
The conference also covered such topics as trauma impacts on health outcomes, health center advocacy, behavioral health, and effective team leadership. Peer-to-peer learning opportunities were held for the operations, finance and clinical quality network teams, as well as panel discussions by CHC members and state officials discussing best practices in population health management and behavioral health integration.
APRIL
Let’s Crack the Code FQHC Billing and Coding Training
April 17-18, 2018
Hilton Garden Inn
Sioux Falls, SD
CHAD and the Health Center Association of Nebraska hosted a two-day training to take a deep dive into FQHC billing and coding fundamentals, practices and documentation. Shellie Sulzberger, LPN, CPC, ICDCT-CM, and co-founder of Coding and Compliance Initiative, Inc., presented the training and covered such topics as payer guidelines, appropriate documentation and coding best practices.
Attendees had an opportunity to network with peers and share best practices and challenges. The training concluded with a Learning Lab in which the presenter evaluated provider documentation and corresponding billing examples submitted by health center staff.
MAY
340B from A to Z
May 22, 2017
This training covered 340B Fundamentals, including the final ruling from HRSA, which became effective May 22, 2017. Presented by: Sue Veer, Carolina Health Centers
MARCH
ECQIP Members with IHI meeting
March 10, 2017
Click here for slide deck (this is password protected)
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