IMPACT:
The Power of Health Centers
Pre-Conference: May 14, 2024
Annual Conference: May 15-16, 2024
Rapid City, South Dakota
The Community HealthCare Association of the Dakotas (CHAD) and the Great Plains Health Data Network (GPHDN) thanks you for attending the 2024 CHAD/GPHDN Annual Conference “IMPACT: The Power of Health Centers.” This annual event connected leaders like you from community health centers across Wyoming, South Dakota, and North Dakota to come together.
This year’s conference was packed with informative sessions on building culture, strengthening your workforce, emergency preparedness, integrated behavioral health care, and using data to advance the health center program. Additionally, two pre-conference workshops were offered specifically for workforce development and emergency preparedness.
This year’s conference was packed with informative sessions on building culture, strengthening your workforce, emergency preparedness, integrated behavioral health care, and using data to advance the health center program. Additionally, two pre-conference workshops were offered specifically for workforce development and emergency preparedness.
Presentation slides from our speakers can be found below.
2024 Conference
Agenda and Session Descriptions
Pre-Conference: Tuesday, May 14
Click here to complete the pre-conference evaluation.
IMPACT: Workforce Strategic Planning Workshop
Presenters: Lindsey Ruivivar, Chief Strategy Officer, and Desiree Sweeney, Chief Executive Officer
It’s time to get strategic about workforce! This pre-conference workshop kicks off a workforce strategic planning series led by NEW Health, a community health center serving rural northeast Washington State. NEW Health developed its robust workforce development plan called NEW Health University after many years of developing creative solutions to rural workforce challenges. NEW Health believes if their rural, resource-limited organization can develop a comprehensive workforce development plan, any health center can!
IMPACT: Emergency Preparedness - Trauma-Informed De-Escalation and Incident Management
Presenter: Matt Bennett, MBA, MA
This in-person workshop is designed for healthcare professionals and leaders at health centers seeking strategies for managing confrontations with angry, retraumatized, or frustrated patients. Participants will learn to de-escalate hostile situations, ensure safety, and enhance patient care quality. The workshop encapsulates the principles of trauma-informed communication, enabling professionals to understand and respond empathetically to patients who have experienced trauma.
Annual Conference: Wednesday, May 15
Click here to complete the conference evaluation.
Keynote - Power of Culture
Power of Culture
Presenter: Vaney Hariri, Co-founder and Chief Culture Officer
A better culture is better for everyone. Vaney Harari from Think 3D kicks off our annual conference with a keynote address that dives into the critical impact that organizational culture has on an organization and its people, teams, and resources.
Attendees should be prepared to examine their definition of workplace culture, be willing to look at what they are (or aren’t) contributing to that culture and expect to walk away with at least ONE actionable plan for elevating their culture.
Power of Culture works through simple but fundamental shifts in perspective that help organizations, teams, and leaders understand the importance and benefits of investing in a healthy, positive, and productive organization. When we align on what that culture should look like, we can move towards it more effectively.
Health Center IMPACT Stories
Health Center IMPACT Stories
Remote Patient Monitoring: Changing the Velocity of Healthcare
Amber Brady, RN, BSN – Coal Country Community Health Center
Amber Brady will discuss the challenge of access to healthcare in rural North Dakota and what Coal Country Community Health Center is doing to address their communities’ needs. The presentation will show the process of starting a telehealth program, the challenges and successes of implementation, the current telehealth program, and the planned expansion of telehealth services in our community. | Presentation Slides
We’re Dental Assistants, Of Course We Make an Impact!
Alyssa Pulse, Payton Yellow Boy, Eva Heinert, and Kristina Frisk, moderated by Shelly Hegerle
Complete Health in Rapid City has launched a pioneering dental assistant apprenticeship program, attracting individuals eager to forge a career in dental healthcare. Among them are Alyssa, Payton, and Eva, each with a unique backstory that led them to this opportunity. The apprenticeship program at Complete Health not only marks a significant step in Alyssa, Payton, and Eva’s careers but also enhances the community’s access to quality dental care. | Presentation Slides
It Takes More Than a Pizza Party
Robin Landwehr, LPCC, Spectra Health
Robin Landwehr, Integrated Care Director at Spectra Health, will share how the Mental Health Advocacy Group at Spectra went beyond the Friday pizza party to address mental health in the workplace. Learn why it started, who participates, and how their time together impacts mental health in their workplace. | Presentation Slides
IMPACT Update - Strategic Plan
CHAD CEO Shelly Ten Napel will share a brief overview of the recently developed strategic plan.
Why Primary Care Behavioral Health?
Presenters: Bridget Beachy, PhysD, and David Bauman, PhysD
The lack of access to mental health treatment continues to plague the United States healthcare system. Further, decades of research have demonstrated that primary care continues to be the “de facto mental health system.” These realities have led to innovations and efforts to integrate behavioral health providers into primary care. This presentation will provide an overview of the realities of mental health treatment in the United States and provide a rationale for integrated behavioral health models that focus on increasing access to care. The presenters will share information about the Primary Care Behavioral Health model and alternative approaches to delivering behavioral health treatment to reach communities.
Social work CEU’s available for this session.
Breakout Session | Embracing a Single Session Approach in Behavioral Health - Part 1
Embracing a Single Session Approach in Behavioral Health – Part 1
Presenter: Bridget Beachy, PhysD, and David Bauman, PhysD
This session will be an interactive and experiential training regarding a moment-at-a-time or a single-session approach to behavioral health treatment. Specifically, presenters will allow attendees to explore their values and whys related to their behavioral health profession and how adopting a moment-at-a-time approach may enhance these true values. Further, attendees will learn strategies and philosophy shifts that allow a moment-at-a-time approach to make sense and provide care that is not only accessible but radical, compassionate, and engaging. Lastly, attendees will have time to practice the skills they learned through role-plays to enhance their comfort, confidence, and comfort in delivering care from a moment-at-a-time philosophy.
Social work CEU’s available for this session.
Breakout Session | POWER Coaching - Part 1
POWER Coaching – Part 1
Presenter: Vaney Hariri, Co-founder and Chief Culture Officer
Communication is more than reading, writing, and speaking – it is a skill for effectively transferring information and influencing behavior change. In this two-part session, attendees will review key principles of effective communication, core challenges and identify key opportunities for improvement.
The session will introduce Think 3D’s POWER communication and coaching model. The model outlines best practices for giving and receiving feedback, developing clear expectations for communication and coaching from leaders, and the POWER communication method.
By the end of these sessions, attendees will better understand how to improve their communication skills, overcome common communication challenges, and effectively influence behavior change.
Breakout Session | Data-Driven Patient Access - Strategies to Support Patient Retention and Growth
Data-Driven Patient Access – Strategies to Support Patient Retention and Growth
Presenter: Shannon Nielson, MHA, PCMH
The second session in this track will focus on the key components of patient retention and growth. The presenter will introduce strategies that support patient retention and growth, including the right care team model, scheduling best practices, effective utilization of technology, proactive patient outreach, and quality improvement. An important aspect of our discussion will revolve around proactive patient outreach initiatives, highlighting the significance of personalized communication and tailored engagement strategies in nurturing enduring patient loyalty. Furthermore, the session will discuss the importance of continuous quality improvement efforts in ensuring the delivery of great care within the healthcare system.
Breakout Session | POWER Coaching Part 2
POWER Coaching – Part 2
Presenter: Vaney Hariri, Co-founder and Chief Culture Officer
Communication is more than reading, writing, and speaking – it is a skill for effectively transferring information and influencing behavior change. In this two-part session, attendees will review key principles of effective communication, core challenges and identify key opportunities for improvement.
The session will introduce Think 3D’s POWER communication and coaching model. The model outlines best practices for giving and receiving feedback, developing clear expectations for communication and coaching from leaders, and the POWER communication method.
By the end of these sessions, attendees will better understand how to improve their communication skills, overcome common communication challenges, and effectively influence behavior change.
Breakout Session | Embracing a Single Session Approach in Behavioral Health - Part 2
Embracing a Single Session Approach in Behavioral Health – Part 2
Presenters: Bridget Beachy, PhysD, and David Bauman, PhysD
This session will be an interactive and experiential training regarding a moment-at-a-time or a single-session approach to behavioral health treatment. Specifically, presenters will allow attendees to explore their values and whys related to their behavioral health profession and how adopting a moment-at-a-time approach may enhance these true values. Further, attendees will learn strategies and philosophy shifts that allow a moment-at-a-time approach to make sense and provide care that is not only accessible but radical, compassionate, and engaging. Lastly, attendees will have time to practice the skills they learned through role-plays to enhance their comfort, confidence, and comfort in delivering care from a moment-at-a-time philosophy.
Social work CEU’s available for this session.
Breakout Session | Data-Driven Patient Access - Measuring and Improving Patient Retention and Growth
Data-Driven Patient Access – Measuring and Improving Patient Retention and Growth
Presenter: Shannon Nielson, MHA, PCMH
Shannon Nielson will kick off our breakout track on data-driven patient access with a focus on collecting, monitoring, and utilizing health center access data to identify opportunities for patient retention and growth. Building a patient retention and growth strategy requires understanding your current access story, patient behaviors, and organizational capacity. Attendees will be introduced to key access, patient engagement, and organizational capacity indicators and learn how to interpret performance within these indicators to build your patient growth and retention strategy.
Annual Conference: Thursday, May 16
National Partner Presentation
Salon ABCDE
The U.S. Primary Care Crisis and Health Equity
Kyu Rhee, MD, MPP, President and CEO, NACHC
Dr. Rhee will explore the current healthcare landscape and discuss the challenges and opportunities for Community Health Centers in the effort to expand primary care and health equity for all. His remarks will focus on trends shaping the industry, both in terms of growth and workforce dynamics. How is technology changing healthcare delivery and access, and how do we ensure everyone benefits? Dr. Rhee will also share NACHC’s vision for the future of the Health Center Movement.
Breakout Session | Revitalize Your Presence: Crafting Success from Rebranding, Outreach and Creative Campaigns
Revitalize Your Presence: Crafting Success from Rebranding, Outreach, and Creative Campaigns
Presenter: Brandon Huether, Marketing and Communications Manager
Hear from your peers and their real examples of how they’re utilizing unique marketing strategies to strengthen their organizations. The examples you’ll hear will provide you with the know-how you need to focus on how your health center can grow using targeted approaches to marketing and helping your patients and communities along the way.
Breakout Session | Role of Behavioral Health in High-Quality Primary Care
Role of Behavioral Health in High-Quality Primary Care
Presenters: Bridget Beachy, PhysD, and David Bauman, PhysD
This session will detail how integrating behavioral health providers fully into primary care allows health systems to answer the call set forth by the National Academies of Sciences, Engineering, and Medicine (2021) to implement high-quality primary care. Specifically, the presenters will detail how the Primary Care Behavioral Health model’s goals align parsimoniously and effortlessly with the goals of high-quality primary care. Further, the presenters will detail how integration care efforts go beyond solely treating behavioral health concerns in primary care. Lastly, data from a community health center in the state of Washington will be presented to reinforce how the PCBH model has moved the CHC closer to the infinite values of high-quality primary care. This session is appropriate for all healthcare team members, including executive leaders.
Social work CEU’s available for this session.
Breakout Session | Defining the Role of the Medical Assistant in the Health Center Care Team
Defining the Role of the Medical Assistant in the Health Center Care Team
Presenter: Shannon Nielson, MHA, PCMH
As the demand for healthcare services continues to rise, workforce shortages have become a critical concern in the industry. This makes it essential to understand the role of the medical assistant in a high-functioning care team. The session will provide attendees with valuable insights into the role of medical assistants in different care team models, which can help health centers identify opportunities to address the workforce shortage while ensuring quality care delivery. The speaker will share key competencies and best practices for training and retaining medical assistants.
Breakout Session | Health Center Workforce Magnet: Goal-driven Marketing using Data and Your Mission
Health Center Workforce Magnet: Goal-driven Marketing Using Data and Your Mission
Presenter: Brandon Huether, Marketing and Communications Manager
Setting goals and utilizing key data are the foundational steps of giving your marketing campaigns the approach you need to attract a qualified workforce and become an employer of choice. You’ll take away lessons learned from the latest workforce data and how to apply them when developing your unique messages about your purpose-driven career opportunities.
Breakout Session | How to Love Your Craft Without Losing Your Mind
How to Love Your Craft Without Losing Your Mind
Presenters: Bridget Beachy, PhysD, and David Bauman, PhysD
By and large, people working in health care entered their respective fields because they loved it and wanted to help people. However, given the myriad of systemic factors, professionals sometimes feel like they have to choose between their craft and their well-being or their life outside of work. In this session, the presenters will take on this real-world conundrum and discuss strategies to help professionals maintain passion for their work without losing connection with their whole personhood, including how alignment with core values can help healthcare staff achieve fulfillment in both professional and personal realms.
Social work CEU’s available for this session.
Breakout Session | Advancing Equity Through Quality Improvement Data
Advancing Equity through Quality Improvement Data
Presenter: Shannon Nielson, MHA, PCMH
Quality improvement data is critical in identifying health disparities and implementing effective solutions to address them. In this session, Shannon Nielson will introduce health centers to the foundations of building an equity strategy within their existing quality program. Attendees will discuss how to define, measure, and improve equity across clinical quality measures. The session will include an introduction to an equity scorecard framework, and health centers will learn how to utilize health equity data to drive a systems culture of equity. Attendees will also be introduced to strategies to improve the reliability of health equity data from collection to reporting.
Closing Keynote - SELF-Awareness
SELF-Awareness
Presenter: Vaney Hariri, Co-founder and Chief Culture Officer
In the closing keynote, Vaney Hariri with Think 3D will highlight the role that SELF plays in organizational culture. If human beings aren’t healthy, how can we expect the organizations they build, operate in, and work for to be healthy?
SELF – is an acronym that stands for Support, Ego, Learning, and Failure. The session will walk through how those principles can be utilized to reflect on your personal development and identify opportunities to become a better you!
2024 Conference
Thank You Sponsors!
