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IMPACT: 

The Power of Health Centers

Pre-Conference: May 14, 2024
Annual Conference: May 15-16, 2024
Rapid City, South Dakota

The Community HealthCare Association of the Dakotas (CHAD) and the Great Plains Health Data Network (GPHDN) invite you to attend the 2024 CHAD/GPHDN Annual Conference “IMPACT: The Power of Health Centers.” This annual event invites leaders like you from community health centers across Wyoming, South Dakota, and North Dakota to come together.

​​This year’s conference is packed with informative sessions on building culture, strengthening your workforce, emergency preparedness, integrated behavioral health care, and using data to advance the health center program. Additionally, two pre-conference workshops are offered specifically for workforce development and emergency preparedness.

 

Register today and don’t miss out on great sessions and essential networking opportunities.

Registration

Save your spot to witness the power of health centers!

Conference Registration

Sponsor & Exhibitor Opportunity

Sponsors and exhibitors are welcome and appreciated!  Check out the sponsor brochure to learn how you can join us in Rapid City and gain access to health center leadership and staff, as well as our valued partners.

Rapid City, SD

Holiday Inn Downtown Convention Center

A discounted rate* for Community Healthcare of the Dakotas Annual Conference is available at Holiday Inn Rapid City Downtown – Convention Center, Rapid City, South Dakota on May 14th-16th, 2024:

$109  Single King with Sofa-sleeper
$109  Double Queen
Upgrade to a Double Queen Executive (Double Queen with w/ sleeper sofa) for $10 more or a Plaza Suite (Two Room Suite with king bed) for $30 more
*Rate cannot be guaranteed after 4/14/24

Reserve your room today:

Call 844-516-6415 anytime. Reference Community Healthcare of the Dakotas Annual Conference or group code “CHD”

Click the button “Book Hotel” to book online (does not work with mobile devices).

2024 Conference

Agenda and Session Descriptions

 

Agenda subject to change

Pre-Conference: Tuesday, May 14

10:00 am - 4:30 pm | IMPACT: Workforce Strategic Planning Workshop

Presenters: Lindsey Ruivivar, Chief Strategy Officer, and Desiree Sweeney, Chief Executive Officer

It’s time to get strategic about workforce! This pre-conference workshop kicks off a workforce strategic planning series led by NEW Health, a community health center serving rural northeast Washington State. NEW Health developed its robust workforce development plan called NEW Health University after many years of developing creative solutions to rural workforce challenges. NEW Health believes if their rural, resource-limited organization can develop a comprehensive workforce development plan, any health center can!

Health centers are strongly encouraged to bring a team of participants to be guided through the complete workforce development plan process. By the end of the pre-conference session and subsequent webinars, each participating health center will have developed a comprehensive workforce development plan in the six components of the workforce development spectrum: external pipeline development, recruitment, retention, training, internal pipeline development, growth, and advancement.

Workshop attendees will benefit from NEW Health’s lived experience and collaboration with health center colleagues.

This workshop may be a good fit for executive teams, in addition to health center staff in operations, workforce, training, HR, marketing, and any department lead experiencing workforce challenges.

1:00 pm - 4:30 pm | IMPACT: Emergency Preparedness - Trauma-Informed De-Escalation and Incident Management

Presenter: Matt Bennett, MBA, MA

This in-person workshop is designed for healthcare professionals and leaders at health centers seeking strategies for managing confrontations with angry, retraumatized, or frustrated patients. Participants will learn to de-escalate hostile situations, ensure safety, and enhance patient care quality. The workshop encapsulates the principles of trauma-informed communication, enabling professionals to understand and respond empathetically to patients who have experienced trauma.

This workshop equips attendees with the skills to create a compassionate and respectful patient-professional relationship, ultimately contributing to a more harmonious healthcare environment. In addition, we will explore organizational best practice approaches to incident management.

This workshop is essential for emergency preparedness leaders as well as staff in operations and risk management roles.

Annual Conference: Wednesday, May 15

9:15 am - 10:30 am | Keynote - Power of Culture

Power of Culture
Presenter: Vaney Hariri, Co-founder and Chief Culture Officer

A better culture is better for everyone. Vaney Harari from Think 3D kicks off our annual conference with a keynote address that dives into the critical impact that organizational culture has on an organization and its people, teams, and resources.

Attendees should be prepared to examine their definition of workplace culture, be willing to look at what they are (or aren’t) contributing to that culture and expect to walk away with at least ONE actionable plan for elevating their culture.

Power of Culture works through simple but fundamental shifts in perspective that help organizations, teams, and leaders understand the importance and benefits of investing in a healthy, positive, and productive organization. When we align on what that culture should look like, we can move towards it more effectively.

11:00 am - 12:00 pm | Health Center IMPACT Stories

Health Center IMPACT Stories
Presenters: Amber Brady, Robin Landwehr, Dental Q&A, SDUIH

1:00 - 1:45 pm | Why Primary Care Behavioral Health?

Presenters:  Bridget Beachy, PhysD, and David Bauman, PhysD

The lack of access to mental health treatment continues to plague the United States healthcare system. Further, decades of research have demonstrated that primary care continues to be the “de facto mental health system.” These realities have led to innovations and efforts to integrate behavioral health providers into primary care. This presentation will provide an overview of the realities of mental health treatment in the United States and provide a rationale for integrated behavioral health models that focus on increasing access to care. The presenters will share information about the Primary Care Behavioral Health model and alternative approaches to delivering behavioral health treatment to reach communities.

2:00 pm - 3:15 pm | Breakout Sessions

POWER Coaching – Part 1
Presenter: Vaney Hariri, Co-founder and Chief Culture Officer

Communication is more than reading, writing, and speaking – it is a skill for effectively transferring information and influencing behavior change. In this two-part session, attendees will review key principles of effective communication, core challenges and identify key opportunities for improvement.

The session will introduce Think 3D’s POWER communication and coaching model. The model outlines best practices for giving and receiving feedback, developing clear expectations for communication and coaching from leaders, and the POWER communication method.

By the end of these sessions, attendees will better understand how to improve their communication skills, overcome common communication challenges, and effectively influence behavior change.

Embracing a Single Session Approach in Behavioral Health – Part 1
Presenter: Bridget Beachy, PhysD, and David Bauman, PhysD

This session will be an interactive and experiential training regarding a moment-at-a-time or a single-session approach to behavioral health treatment. Specifically, presenters will allow attendees to explore their values and whys related to their behavioral health profession and how adopting a moment-at-a-time approach may enhance these true values. Further, attendees will learn strategies and philosophy shifts that allow a moment-at-a-time approach to make sense and provide care that is not only accessible but radical, compassionate, and engaging. Lastly, attendees will have time to practice the skills they learned through role-plays to enhance their comfort, confidence, and comfort in delivering care from a moment-at-a-time philosophy.

Data-Driven Patient Access – Strategies to Support Patient Retention and Growth
Presenter: Shannon Nielson, MHA, PCMH

The second session in this track will focus on the key components of patient retention and growth. The presenter will introduce strategies that support patient retention and growth, including the right care team model, scheduling best practices, effective utilization of technology, proactive patient outreach, and quality improvement. An important aspect of our discussion will revolve around proactive patient outreach initiatives, highlighting the significance of personalized communication and tailored engagement strategies in nurturing enduring patient loyalty. Furthermore, the session will discuss the importance of continuous quality improvement efforts in ensuring the delivery of great care within the healthcare system.

3:45 pm - 5:00 pm | Breakout Sessions

POWER Coaching – Part 2
Presenter: Vaney Hariri, Co-founder and Chief Culture Officer

Communication is more than reading, writing, and speaking – it is a skill for effectively transferring information and influencing behavior change. In this two-part session, attendees will review key principles of effective communication, core challenges and identify key opportunities for improvement.

The session will introduce Think 3D’s POWER communication and coaching model. The model outlines best practices for giving and receiving feedback, developing clear expectations for communication and coaching from leaders, and the POWER communication method.

By the end of these sessions, attendees will better understand how to improve their communication skills, overcome common communication challenges, and effectively influence behavior change.

Embracing a Single Session Approach in Behavioral Health – Part 2
Presenters: Bridget Beachy, PhysD, and David Bauman, PhysD

This session will be an interactive and experiential training regarding a moment-at-a-time or a single-session approach to behavioral health treatment. Specifically, presenters will allow attendees to explore their values and whys related to their behavioral health profession and how adopting a moment-at-a-time approach may enhance these true values. Further, attendees will learn strategies and philosophy shifts that allow a moment-at-a-time approach to make sense and provide care that is not only accessible but radical, compassionate, and engaging. Lastly, attendees will have time to practice the skills they learned through role-plays to enhance their comfort, confidence, and comfort in delivering care from a moment-at-a-time philosophy.

Embracing a Single Session Approach in Behavioral Health – Part 2

Presenters: Bridget Beachy, PhysD, and David Bauman, PhysD

This session will be an interactive and experiential training regarding a moment-at-a-time or a single-session approach to behavioral health treatment. Specifically, presenters will allow attendees to explore their values and whys related to their behavioral health profession and how adopting a moment-at-a-time approach may enhance these true values. Further, attendees will learn strategies and philosophy shifts that allow a moment-at-a-time approach to make sense and provide care that is not only accessible but radical, compassionate, and engaging. Lastly, attendees will have time to practice the skills they learned through role-plays to enhance their comfort, confidence, and comfort in delivering care from a moment-at-a-time philosophy.

Data-Driven Patient Access – Measuring and Improving Patient Retention and Growth
Presenter: Shannon Nielson, MHA, PCMH

Shannon Nielson will kick off our breakout track on data-driven patient access with a focus on collecting, monitoring, and utilizing health center access data to identify opportunities for patient retention and growth. Building a patient retention and growth strategy requires understanding your current access story, patient behaviors, and organizational capacity. Attendees will be introduced to key access, patient engagement, and organizational capacity indicators and learn how to interpret performance within these indicators to build your patient growth and retention strategy.

Annual Conference: Thursday, May 16

10:00 am - 11:00 am | Breakout Sessions

Revitalize Your Presence: Crafting Success from Rebranding, Outreach, and Creative Campaigns
Presenter: Brandon Huether, Marketing and Communications Manager

Hear from your peers and their real examples of how they’re utilizing unique marketing strategies to strengthen their organizations. The examples you’ll hear will provide you with the know-how you need to focus on how your health center can grow using targeted approaches to marketing and helping your patients and communities along the way.

Role of Behavioral Health in High-Quality Primary Care
Presenters: Bridget Beachy, PhysD, and David Bauman, PhysD

This session will detail how integrating behavioral health providers fully into primary care allows health systems to answer the call set forth by the National Academies of Sciences, Engineering, and Medicine (2021) to implement high-quality primary care. Specifically, the presenters will detail how the Primary Care Behavioral Health model’s goals align parsimoniously and effortlessly with the goals of high-quality primary care. Further, the presenters will detail how integration care efforts go beyond solely treating behavioral health concerns in primary care. Lastly, data from a community health center in the state of Washington will be presented to reinforce how the PCBH model has moved the CHC closer to the infinite values of high-quality primary care. This session is appropriate for all healthcare team members, including executive leaders.

Defining the Role of the Medical Assistant in the Health Center Care Team
Presenter: Shannon Nielson, MHA, PCMH

As the demand for healthcare services continues to rise, workforce shortages have become a critical concern in the industry. This makes it essential to understand the role of the medical assistant in a high-functioning care team. The session will provide attendees with valuable insights into the role of medical assistants in different care team models, which can help health centers identify opportunities to address the workforce shortage while ensuring quality care delivery. The speaker will share key competencies and best practices for training and retaining medical assistants.

11:15 am - 12:15 pm | Breakout Sessions

Health Center Workforce Magnet: Goal-driven Marketing Using Data and Your Mission
Presenter: Brandon Huether, Marketing and Communications Manager

Setting goals and utilizing key data are the foundational steps of giving your marketing campaigns the approach you need to attract a qualified workforce and become an employer of choice. You’ll take away lessons learned from the latest workforce data and how to apply them when developing your unique messages about your purpose-driven career opportunities.

How to Love Your Craft Without Losing Your Mind
Presenters: Bridget Beachy, PhysD, and David Bauman, PhysD

By and large, people working in health care entered their respective fields because they loved it and wanted to help people. However, given the myriad of systemic factors, professionals sometimes feel like they have to choose between their craft and their well-being or their life outside of work. In this session, the presenters will take on this real-world conundrum and discuss strategies to help professionals maintain passion for their work without losing connection with their whole personhood, including how alignment with core values can help healthcare staff achieve fulfillment in both professional and personal realms.

Advancing Equity through Quality Improvement Data
Presenter: Shannon Nielson, MHA, PCMH

Quality improvement data is critical in identifying health disparities and implementing effective solutions to address them. In this session, Shannon Nielson will introduce health centers to the foundations of building an equity strategy within their existing quality program.  Attendees will discuss how to define, measure, and improve equity across clinical quality measures. The session will include an introduction to an equity scorecard framework, and health centers will learn how to utilize health equity data to drive a systems culture of equity. Attendees will also be introduced to strategies to improve the reliability of health equity data from collection to reporting.

12:30 pm - 1:30 pm | Lunch & Closing Keynote - SELF-Awareness

SELF-Awareness
Presenter: Vaney Hariri, Co-founder and Chief Culture Officer

In the closing keynote, Vaney Hariri with Think 3D will highlight the role that SELF plays in organizational culture. If human beings aren’t healthy, how can we expect the organizations they build, operate in, and work for to be healthy?

SELF – is an acronym that stands for Support, Ego, Learning, and Failure. The session will walk through how those principles can be utilized to reflect on your personal development and identify opportunities to become a better you!

2024 Conference

Sponsors

West River SD AHEC
Azara Healthcare
Baxter
Clear Arch Health
CHAMPS
Great Plains Quality Innovation Network
Integrated Telehealth Partners
Microsoft + Nuance
Nexus South Dakota
North Dakota Health & Human Services
TruMed
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2024 Conference

Official Apparel

You will be able to see and feel the IMPACT and power of health centers at our annual conference, but you’ll also look and feel stylish and comfortable in our T-shirt, Pullover Hoodie, or Crewneck Sweatshirt!

2024 Conference

Cancelation Policy

CHAD hopes everyone who registers for our conferences will be able to attend; however, we know extenuating circumstances do occur. Registrations can be transferred to another individual at no charge. The CHAD Cancellation and Refund Policies are as follows:  

Conference Refund and Cancellation Policy:
The CHAD Conference Cancellation and Refund Policy will be as follows for the 2024 annual CHAD conference.  

Conference registrations canceled by April 22  are refundable, less a $25 administrative fee. 

Conference registrations canceled on or after April 23 are not eligible for a refund. After this deadline, CHAD has to make financial commitments to the hotel related to food and room block. Please note that conference registrations may be transferred to another individual. 

In the event CHAD must cancel the conference due to unforeseen circumstances, CHAD will refund the cost of registration.

Unforeseen Circumstances Defined for Refund and Cancellation Policies:
Unforeseen circumstances are used to describe an event that is unexpected and prevents CHAD from continuing with a conference, training, or webinar. Examples of such circumstances can include but are not limited to, inclement weather or other natural disasters, site unavailability, technology challenges, and presenter absence. 

For questions or to cancel your conference registration, please contact Darci Bultje, Training, and Education Specialist, at  darci@communityhealthcare.net.