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Clinical/Quality

Resources

COVID-19 Resources

CDC Resources


Medicaid Resources

  • Medicaid Changes in Response to COVID-19  – UPDATED March 25, 2020
    Both North Dakota and South Dakota Medicaid offices have issued guidance for changes to their Medicaid programs as a result of the COVID-19 pandemic and response.
  • Background on 1135 waivers  – UPDATED March 25, 2020
    Section 1135 waivers enable state Medicaid and Children’s Health Insurance Programs (CHIP) to waiver certain Medicaid rules in order to meet health care needs during times of disaster and crisis.

Telehealth Resources

  • North Dakota and South Dakota programs have both announced that they are expanding reimbursement for telehealth visits that originate in a patient’s home.
    • Click here for guidance on prescribing controlled substances via telehealth. – UPDATED March 25, 2020
    • Here is the North Dakota BCBS Guidance. – UPDATED March 24, 2020
    • Here is the North Dakota Medicaid Guidance for telehealth. – UPDATED March 17, 2020
    • Here is the South Dakota Medicaid Guidance for telehealth. – UPDATED March 16, 2020
For those health centers that are working to quickly stand up a telehealth program, please feel free to reach out to Kyle Mertens at kyle@communityhealthcare.net or 605-351-0604. He is also planning an open discussion on telehealth that will allow health centers to share questions, concerns, barriers and best practices.

Dental Resources

Quality Improvement

Social Determinants of Health

  • PRAPARE Implementation and Action Toolkit
    This toolkit provides a step-by-step guide for health centers as they implement the PRAPARE patient risk assessment screening tool. The guide includes stories and examples of how health centers can effectively collect and respond to screening data as well. 

Calendar

Dental

Resources

General Resources

  • National Network for Oral Health Access (NNOHA)
  • Smiles for Life – Educational Resources and Free CMEs for integration of oral health and primary care
  • CareQuest Institute of Oral Health – Nonprofit committed to building a future where every person can reach their full potential through optimal health. CareQuest brings forth ideas and solutions to create and more equitable, accessible, and integrated health system for everyone. Partnerships with leaders, health care providers, patients, and stakeholders at all levels to change oral health care through 5 areas of activation: Grantmaking, Health Improvement Programs, Research, Education, Policy and Advocacy.
  • Oral Health Progress and Equity Network (OPEN) is a national network of over 2,000 members taking on America’s oral health challenges so that everyone has an equitable chance to thrive.

Calendar

Communications/Marketing

Resources

Webinars

Crisis Communication
July 8, 2021

Presented by Lexi Eggert, Director of Marketing and Communications at Horizon Health Care.
Click here for presentation.

Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar

Exploring the Fundamentals of Traditional vs Non-traditional Marketing – April 25
In this session, we will explore the fundamentals of traditional and non-traditional marketing and when best to incorporate these tactics into your promotional efforts. In addition to defining traditional and non-traditional marketing, we will highlight best practices and the most effective use of these tactics when developing a campaign and targeting specific audiences such as patients, communities and staff.

Click here for recording
Click here for slide deck

Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar

Exploring the Fundamentals of Traditional vs Non-traditional Marketing – April 25
In this session, we will explore the fundamentals of traditional and non-traditional marketing and when best to incorporate these tactics into your promotional efforts. In addition to defining traditional and non-traditional marketing, we will highlight best practices and the most effective use of these tactics when developing a campaign and targeting specific audiences such as patients, communities and staff.

Click here for recording
Click here for slide deck

Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar

Diving Deep into Digital Marketing Channels – March 12
Building on techniques discussed in the February webinar, this session will take a deep dive into the fundamentals and opportunities of digital media and how these platforms can be utilized to effectively promote your health center. We will discuss the various digital marketing channels, when and how to strategically incorporate those channels into your marketing efforts, and the most effective type of messaging and content to complement each platform.

Click here for recording
Click here for slide deck

Calendar

Emergency Preparedness

Resources

To find tools, templates, & general resources for Emergency Preparedness Network team click here.

General Resources & Info

  • NACHC has developed a targeted web age with Emergency Management technical assistance resources specific to community health centers.  This includes a link to the HRSA/BPHC Emergency Management/Disaster Relief resources page.  The direct links to both are found here.

http://www.nachc.org/health-center-issues/emergency-management/
https://bphc.hrsa.gov/emergency-response/hurricane-updates.html

  • The Health Center Resource Clearinghouse was established by NACHC and addresses the demands placed on a busy public health workforce by providing resources and tools to acquire and use targeted information on a daily basis.  The clearinghouse provides and intuitive organizational structure to make finding information easier. There is a guided approach to searching to ensure the user is retrieving the most relevant resources.  NACHC has partnered with 20 National Cooperative Agreement (NCA) Partners to create comprehensive access to technical assistance and resources. The emergency preparedness section provides resources and tools to assist in emergency planning, business continuity planning, and ready to use information for food, housing, and income assistance in the event of a disaster.

https://www.healthcenterinfo.org/results/?Combined=emergency%20preparedness

CMS Emergency Preparedness Requirements for Medicare and Medicaid Participating Providers and Suppliers

  • This regulation went into effect on November 16, 2016 Health care providers and suppliers affected by this rule are required to comply and implement all regulations, effective November 15, 2017.

https://www.cms.gov/Medicare/Provider-Enrollment-and-Certification/SurveyCertEmergPrep/Emergency-Prep-Rule.html

  • HHS Office of the Assistant Secretary for Preparedness and Response (ASPR) developed a website, the Technical Resources, Assistance Center, and Information Exchange (TRACIE), to meet the information and technical assistance needs of regional ASPR staff, healthcare coalitions, healthcare entities, healthcare providers, emergency managers, public health practitioners, and others working in disaster medicine, healthcare system preparedness and public health emergency preparedness.
    • The Technical Resources section provides a collection of medical disaster, healthcare, and public health preparedness materials, searchable by keywords and functional areas.
    • The Assistance Center provides access to Technical Assistance Specialists for one-on-one support.
    • The Information Exchange is a user-restricted, peer-to-peer discussion board that allows open discussion in near-real time.
      https://asprtracie.hhs.gov/
  • The North Dakota Hospital Preparedness Program (HPP) coordinates and supports emergency preparedness activities across the healthcare continuum, engaging hospitals, long term care facilities, emergency medical services, and clinics in planning and implements systems to increase capacity to provide care to those affected by emergencies and infectious disease outbreaks.  This program manages the HAN Assets Catalog, where health centers in ND can order Apparel, Linen, PPE, Pharmaceuticals, Patient Care equipment and supplies, cleaning equipment and supplies, Durable Equipment and other major assets to be used to support the health and medical needs of citizens in times of emergency.
  • The primary focus of the South Dakota Hospital Preparedness Program (HPP) is to provide leadership and funding to enhance the infrastructure of hospitals and collaborating entities to plan for, respond to, and recover from mass casualty events.  The program promotes medical surge capacity through a tiered response that facilitates the movement of resources, people and services and enhances overall capabilities.  All emergency preparedness and response efforts are consistent with the National Response Plan and the National Incident Management System

This document was created by the California Primary Care Association and has been widely shared throughout the health center program nationally to be used as a guide to developing customized, comprehensive plans for individual health center organizations.

This checklist was developed by HHS and serves as a guide to ensure emergency plans are comprehensive and represent the locality of an organization with respect to weather, emergency resources, man-made disaster risks, and local availability of supplies and support.

Webinars & Presentations

Workplace Violence: Risks, De-escalation, & Recovery

April 14, 2022

This webinar provided important information regarding workplace violence.  Presenters offered training objectives to review terminology, discussed types and risks of healthcare workplace violence, discussed the importance of de-escalation techniques.  Presenters also reviewed the importance of safety and situational awareness and provided ways to predict factors and characteristics of aggression and violence.
Click here for PowerPoint Presentations.

Click here for webinar recording. 

Wildfire Preparedness for Health Centers

June 16, 2022

Wildfire season is approaching, and many of our rural health centers could be at risk. Presented by Americares, this one-hour webinar included identifying service priorities, communications plans, and ways to remain aware of fires nearby. Attendees learned actionable steps for health centers to take before, during, and after wildfires and information to support staff mental health during times of disaster.
The intended audience for this presentation included staff in emergency preparedness, communications, behavioral health, clinical quality, and operations.
Rebecca Miah is a climate and disaster resilience specialist at Americares with experience training health centers on disaster risk reduction and preparedness. With a master’s in public health from Emory University, Rebecca has specialized expertise in emergency preparedness and response and is FEMA certified in the incident command system. Prior to joining Americares, she was the logistics coordinator for the Bioterrorism & Public Health Preparedness Program at the Philadelphia Department of Public Health and frequently partnered with government and community organizations on disaster preparedness, response, and recovery.

Click here to access the recording.

Click here for the slide deck.

Post Disaster Exercise: Documentation and Process Improvement

August 26, 2021

Exercises are a critical tool for responding to disasters and testing portions of an organization’s emergency plans. This 90–minute companion webinar will expound on the EP exercises presentation in July. Health centers will understand how to effectively evaluate and document an EP exercise to meet their CMS exercise requirements and become more disaster resilient. This training will provide best-practice information and the keys and tools for post-disaster exercise meetings, forms, documentation, and after-action/process improvement.

Click here for powerpoint and recording (this is password protected)

July 8, 2021

Presented by Lexi Eggert, Director of Marketing and Communications at Horizon Health Care.
Click here for presentation.

July 1, 2021

This webinar summarized the OSHA ETS Rule on COVID-19. Matthew Miller, SDSU OSHA Consultant, presented and answered questions. If you have additional questions on this, please contacted Matthew at Matthew.Miller@sdstate.edu.
Click here for presentation

CMS Overview of FQHC Emergency Preparedness Requirements

June 24, 2021

This webinar provided a general overview of the program requirements for Medicare-participating federally qualified health centers and conducted a deeper dive into the emergency preparedness (EP) requirements. The EP portion of the presentation summarized the 2019 Burden Reduction Final Rule and the March 2021 updates to the EP interpretive guidelines, particularly planning for emerging infectious diseases.
Click here for presentation

Health Center Preparedness for Wildfires (CHAMPS)

June 29, 2021

Marija Weeden, Director of Operations at Mountain Family Health Centers in Glenwood Springs and Eric Henley, MD, MPH, former CMO of LifeLong Medical Care in California East Bay and current Institutional Official for LifeLong’s new Family Medicine Residency Teaching Health Center.
Handouts (Slides, Speaker Bios, Patient Handout)

Tools & Templates

The following templates can be found here.

  • Comprehensive After Action Review & Improvement Plan
  • Exercise Plan Template
  • Master Emergency Management Program
  • Multi Year T&E Plan
  • Simple After Action Report & Improvement
  • Tools & Strategies for After Action
  • Trainings & Exercise Plan
ND County Emergency ManagerSD County Emergency Manager

Calendar

Human Resources/Workforce

Log in to the Human Resources/Workforce Network Team Committee Page to access  policies, templates, presentations, and recorded webinars.

Resources

Workforce/Employment Law Resources

Frontline Newsletters - Must be logged in to view

Frontline Supervision Newsletters 2017

Frontline Supervision Newsletters 2016

Frontline Supervision Newsletters 2015

FTCA Information

 FTCA Program Assistance Letter (PAL) CY2016

FTCA Mid-Year Checklist

Free Clinics FTCA Policy Information Notice (PIN)1102

HRSA FTCA Health Center Policy Manual

Webinars & Presentations

  • Recorded Webinar:           Religious Accommodations in the Workplace
    • David C. Kroon, Attorney
  • Recorded Webinar:           FMLA Basics & Beyond 2016
    • David C. Kroon, Attorney
  • Recorded Webinar:           Fair Labor Standards Act (FSLA)
    • 2016 Amendments to White Collar Exemptions
    • David C. Kroon, Attorney
  • Presentation Slides:          Social Media in the Workplace
    • David C. Kroon, Attorney
  • Recorded Webinar:           COBRA 101: Basics, Documentation & Special Issues
    • David C. Kroon, Attorney
  • Presentation Slides:          2016 CHAD Annual Conference
    • 3RNet
    • Association for Clinicians for the Underserved (ACU)
    • ND Loan Repayment and J-1 Visa
    • National Health Service Corp Loan Repayment
    • SD Recruitment and Loan Repayment
  • Presentation Slides:          ND Center for Nursing: LPN Stakeholder Meeting (2015)

Human Resources Policies, Templates & Resources

  • I-9 Resources
  • Performance Evaluation Templates for Executive Directors
  • Social Media Policies
  • Employee Handbook Resources
  • Compensation & Salary Structure Information
  • Job Description Examples:
    • Providers
    • Medical Directors
    • Dental Directors
    • Dentists
  • Policies on Dress Code
  • Policies on Drugs and Alcohol
  • Credentialing and Privileging Information

Workforce Recruitment Resources

  • South Dakota Health Profession Schools and Contacts
  • Health Profession Educators and Contacts for North Dakota
  • Career and Recruiting Fair listing

Calendar

Outreach & Enabling

Resources

Assisters & Outreach Partners Resources

Health Insurance Marketplace |  https://marketplace.cms.gov/ –
Official Marketplace information source for assisters and outreach partners

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