Clinical/Quality

Resources

CDC Resources

Medicaid Resources

  • Medicaid Changes in Response to COVID-19  – UPDATED March 25, 2020
    Both North Dakota and South Dakota Medicaid offices have issued guidance for changes to their Medicaid programs as a result of the COVID-19 pandemic and response.
  • Background on 1135 waivers  – UPDATED March 25, 2020
    Section 1135 waivers enable state Medicaid and Children’s Health Insurance Programs (CHIP) to waiver certain Medicaid rules in order to meet health care needs during times of disaster and crisis.

Telehealth Resources

  • North Dakota and South Dakota programs have both announced that they are expanding reimbursement for telehealth visits that originate in a patient’s home.
    • Click here for guidance on prescribing controlled substances via telehealth. – UPDATED March 25, 2020
    • Here is the North Dakota BCBS Guidance. – UPDATED March 24, 2020
    • Here is the North Dakota Medicaid Guidance for telehealth. – UPDATED March 17, 2020
    • Here is the South Dakota Medicaid Guidance for telehealth. – UPDATED March 16, 2020
For those health centers that are working to quickly stand up a telehealth program, please feel free to reach out to Kyle Mertens at kyle@communityhealthcare.net or 605-351-0604. He is also planning an open discussion on telehealth that will allow health centers to share questions, concerns, barriers and best practices.

Calendar

Communications/Marketing

Resources

Webinars

Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar

Exploring the Fundamentals of Traditional vs Non-traditional Marketing – April 25
In this session, we will explore the fundamentals of traditional and non-traditional marketing and when best to incorporate these tactics into your promotional efforts. In addition to defining traditional and non-traditional marketing, we will highlight best practices and the most effective use of these tactics when developing a campaign and targeting specific audiences such as patients, communities and staff.

Click here for recording
Click here for slide deck

Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar

Diving Deep into Digital Marketing Channels – March 12
Building on techniques discussed in the February webinar, this session will take a deep dive into the fundamentals and opportunities of digital media and how these platforms can be utilized to effectively promote your health center. We will discuss the various digital marketing channels, when and how to strategically incorporate those channels into your marketing efforts, and the most effective type of messaging and content to complement each platform.

Click here for recording
Click here for slide deck

Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar

Strengthening Your Health Center Brand – February 12
This session will feature strategies and best practices for strengthening and managing your health center brand. We’ll cover steps to establishing a brand, nurturing that brand and responding to challenges that can impact the branding process. We’ll also explore traditional and non-traditional marketing channels and how each can be employed to successfully brand and promote your health center.

Click here for recording
Click here for slide deck

Calendar

Emergency Preparedness

Resources

General Resources & Info

  • NACHC has developed a targeted web age with Emergency Management technical assistance resources specific to community health centers.  This includes a link to the HRSA/BPHC Emergency Management/Disaster Relief resources page.  The direct links to both are found here.

http://www.nachc.org/health-center-issues/emergency-management/
https://bphc.hrsa.gov/emergency-response/hurricane-updates.html

  • The Health Center Resource Clearinghouse was established by NACHC and addresses the demands placed on a busy public health workforce by providing resources and tools to acquire and use targeted information on a daily basis.  The clearinghouse provides and intuitive organizational structure to make finding information easier. There is a guided approach to searching to ensure the user is retrieving the most relevant resources.  NACHC has partnered with 20 National Cooperative Agreement (NCA) Partners to create comprehensive access to technical assistance and resources. The emergency preparedness section provides resources and tools to assist in emergency planning, business continuity planning, and ready to use information for food, housing, and income assistance in the event of a disaster.

https://www.healthcenterinfo.org/results/?Combined=emergency%20preparedness

CMS Emergency Preparedness Requirements for Medicare and Medicaid Participating Providers and Suppliers

  • This regulation went into effect on November 16, 2016 Health care providers and suppliers affected by this rule are required to comply and implement all regulations, effective November 15, 2017.

https://www.cms.gov/Medicare/Provider-Enrollment-and-Certification/SurveyCertEmergPrep/Emergency-Prep-Rule.html

  • HHS Office of the Assistant Secretary for Preparedness and Response (ASPR) developed a website, the Technical Resources, Assistance Center, and Information Exchange (TRACIE), to meet the information and technical assistance needs of regional ASPR staff, healthcare coalitions, healthcare entities, healthcare providers, emergency managers, public health practitioners, and others working in disaster medicine, healthcare system preparedness and public health emergency preparedness.
    • The Technical Resources section provides a collection of medical disaster, healthcare, and public health preparedness materials, searchable by keywords and functional areas.
    • The Assistance Center provides access to Technical Assistance Specialists for one-on-one support.
    • The Information Exchange is a user-restricted, peer-to-peer discussion board that allows open discussion in near-real time.
      https://asprtracie.hhs.gov/
  • The North Dakota Hospital Preparedness Program (HPP) coordinates and supports emergency preparedness activities across the healthcare continuum, engaging hospitals, long term care facilities, emergency medical services, and clinics in planning and implements systems to increase capacity to provide care to those affected by emergencies and infectious disease outbreaks.  This program manages the HAN Assets Catalog, where health centers in ND can order Apparel, Linen, PPE, Pharmaceuticals, Patient Care equipment and supplies, cleaning equipment and supplies, Durable Equipment and other major assets to be used to support the health and medical needs of citizens in times of emergency.
  • The primary focus of the South Dakota Hospital Preparedness Program (HPP) is to provide leadership and funding to enhance the infrastructure of hospitals and collaborating entities to plan for, respond to, and recover from mass casualty events.  The program promotes medical surge capacity through a tiered response that facilitates the movement of resources, people and services and enhances overall capabilities.  All emergency preparedness and response efforts are consistent with the National Response Plan and the National Incident Management System

This document was created by the California Primary Care Association and has been widely shared throughout the health center program nationally to be used as a guide to developing customized, comprehensive plans for individual health center organizations.

This checklist was developed by HHS and serves as a guide to ensure emergency plans are comprehensive and represent the locality of an organization with respect to weather, emergency resources, man-made disaster risks, and local availability of supplies and support.

Calendar

Human Resources/Workforce

Log in to the Human Resources/Workforce Network Team Committee Page to access the following policies, templates, presentations, and recorded webinars in the Files Tab:

Resources

Workforce/Employment Law Resources

Newsletters

Frontline Supervision Newsletters 2017

Frontline Supervision Newsletters 2016

Frontline Supervision Newsletters 2015

FTCA Information

 FTCA Program Assistance Letter (PAL) CY2016

FTCA Mid-Year Checklist

Free Clinics FTCA Policy Information Notice (PIN)1102

HRSA FTCA Health Center Policy Manual

Webinars & Presentations

  • Recorded Webinar:           Religious Accommodations in the Workplace
    • David C. Kroon, Attorney
  • Recorded Webinar:           FMLA Basics & Beyond 2016
    • David C. Kroon, Attorney
  • Recorded Webinar:           Fair Labor Standards Act (FSLA)
    • 2016 Amendments to White Collar Exemptions
    • David C. Kroon, Attorney
  • Presentation Slides:          Social Media in the Workplace
    • David C. Kroon, Attorney
  • Recorded Webinar:           COBRA 101: Basics, Documentation & Special Issues
    • David C. Kroon, Attorney
  • Presentation Slides:          2016 CHAD Annual Conference
    • 3RNet
    • Association for Clinicians for the Underserved (ACU)
    • ND Loan Repayment and J-1 Visa
    • National Health Service Corp Loan Repayment
    • SD Recruitment and Loan Repayment
  • Presentation Slides:          ND Center for Nursing: LPN Stakeholder Meeting (2015)

Human Resources Policies, Templates & Resources

  • I-9 Resources
  • Performance Evaluation Templates for Executive Directors
  • Social Media Policies
  • Employee Handbook Resources
  • Compensation & Salary Structure Information
  • Job Description Examples:
    • Providers
    • Medical Directors
    • Dental Directors
    • Dentists
  • Policies on Dress Code
  • Policies on Drugs and Alcohol
  • Credentialing and Privileging Information

Workforce Recruitment Resources

  • South Dakota Health Profession Schools and Contacts
  • Health Profession Educators and Contacts for North Dakota
  • Career and Recruiting Fair listing

Calendar

Outreach & Enabling

Resources

General Resources & Info

Calendar

Advocacy

Resources

ND Department Of Health

  • North Dakota Department of Health
  • North Dakota – Connect with the Public Health Statewide Response Team. You can find your regional contact here.
  • Sign up for North Dakota’s Health Alert Network (NDHAN).
  • The ND Department of Health released new testing guidelines based on limited testing reagents and supplies. – UPDATED March 18, 2020

SD Department Of Health

Medicaid Resources

  • Medicaid Changes in Response to COVID-19  – UPDATED March 25, 2020
    Both North Dakota and South Dakota Medicaid offices have issued guidance for changes to their Medicaid programs as a result of the COVID-19 pandemic and response.
  • Background on 1135 waivers  – UPDATED March 25, 2020
    Section 1135 waivers enable state Medicaid and Children’s Health Insurance Programs (CHIP) to waiver certain Medicaid rules in order to meet health care needs during times of disaster and crisis.

Calendar