The video introduces the concept of empathic inquiry as a person-centered communication technique designed to enhance social drivers of health (SDOH) screening in healthcare. Developed by the Oregon Primary Care Association, empathic inquiry emphasizes building trust and relationships with patients through a four-step process: engage, listen, support, and summarize. This approach urges healthcare providers to introduce themselves and explain the screening process, actively listen to patients without judgment, provide supportive feedback along with resources, and finally, summarize the conversation and plan the next steps.
