Network Teams
Clinical/Quality
Resources
COVID-19 Resources
CDC Resources
- Resource for stress and coping – UPDATED March 30, 2020
- Resource for reducing stigma – UPDATED March 30, 2020
- Strategies to optimize the supply of PPE and Equipment (includes PPE Burn Rate Calculator) – UPDATED March 27, 2020
- Interim infection prevention and control guidance for dental settings during the COVID-19 response -UPDATED March 26, 2020
- Interim clinical guidance for management of patients with confirmed COVID-19 – UPDATED March 26, 2020
- Guidance for homeless service providers to plan and respond to COVID-19 – UPDATED March 25, 2020
- Guidance for evaluating and testing persons for COVID-19 – UPDATED March 24, 2020
- Check the CDC’s Traveler’s Health Notices for the latest guidance and recommendations for each country to which you will travel. – UPDATED March 25, 2020
- Guidance on Interim Guidelines for Collecting, Handling, and Testing Clinical Specimens from Person for COVID-19 – UPDATED March 25, 2020
- Resources for Healthcare Professionals Preparing for Patients with Suspected or Confirmed COVID-19. – UPDATED March 25, 2020
- Screen patients for COVID-19 in accordance to CDC criteria for evaluation – UPDATED March 24, 2020
- “Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential COVID-19 Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases.” – UPDATED March 22, 2020
- Guidance on Information for Clinicians on Therapeutic Options for COVID-19 Patients – UPDATED March 22, 2020
- Guidance on Disinfecting Your Facility If Someone is Sick – UPDATED March 27, 2020
- Guidance on Interim Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed COVID-19 in Healthcare Settings – UPDATED March, 21, 2020
- Steps Health Care Facilities Can Take Now to Prepare for Coronavirus Disease 2019 (COVID-19) – UPDATED March 20, 2020
- Interim guidance on criteria for return to work for health care personnel with confirmed or suspected COVID-19. – UPDATED March 16, 2020
- “Interim US Guidance for Risk Assessment and Public Health Management of Healthcare Personnel with Potential Exposure in a Healthcare Setting to Patients with COVID-19.” – UPDATED March 7, 2020
- Find more CDC resources here.
Medicaid Resources
- Medicaid Changes in Response to COVID-19 – UPDATED March 25, 2020
Both North Dakota and South Dakota Medicaid offices have issued guidance for changes to their Medicaid programs as a result of the COVID-19 pandemic and response. - Background on 1135 waivers – UPDATED March 25, 2020
Section 1135 waivers enable state Medicaid and Children’s Health Insurance Programs (CHIP) to waiver certain Medicaid rules in order to meet health care needs during times of disaster and crisis.
Telehealth Resources
- North Dakota and South Dakota programs have both announced that they are expanding reimbursement for telehealth visits that originate in a patient’s home.
- Click here for guidance on prescribing controlled substances via telehealth. – UPDATED March 25, 2020
- Here is the North Dakota BCBS Guidance. – UPDATED March 24, 2020
- Here is the North Dakota Medicaid Guidance for telehealth. – UPDATED March 17, 2020
- Here is the South Dakota Medicaid Guidance for telehealth. – UPDATED March 16, 2020
For those health centers that are working to quickly stand up a telehealth program, please feel free to reach out to Kyle Mertens at kyle@communityhealthcare.net or 605-351-0604. He is also planning an open discussion on telehealth that will allow health centers to share questions, concerns, barriers and best practices.
- Telehealth and Cybersecurity
- Telehealth Resource Center (TRC) provides information to assist health centers on telehealth and COVID-19 topics
Dental Resources
Quality Improvement
- Agency for Healthcare Research and Quality – Approaches to Quality Improvement
This webpage provides an overview of quality improvement as a framework that is used to systematically improve how care is delivered to patients. - Institute for Healthcare Improvement – Quality Improvement Essentials Toolkit
The IHI QI Essentials toolkit includes the tools and templates you need to launch a successful quality improvement project and manage performance improvement. - Institute for Healthcare Improvement – Dr. Mike Evans Video
This video provides an introduction to quality improvement in healthcare. - South Dakota Department of Health – Quality Improvement Toolkit
Clinical Measures
Diabetes
- NACHC – Diabetes Prevention and Management Change Package
This change package includes evidence-based interventions that support diabetes prevention and management for health center patients. It includes links to tools and resources that support improvement in care. - Dakota Diabetes Coalition – North Dakota
- North Dakota Diabetes Prevention & Control Program
- Better Choices, Better Health SD – Chronic Disease Self-Management Workshops
- South Dakota Diabetes Coalition
- South Dakota Diabetes State Plan
Hypertension
Social Drivers of Health
- PRAPARE Implementation and Action Toolkit
This toolkit provides a step-by-step guide for health centers as they implement the PRAPARE patient risk assessment screening tool. The guide includes stories and examples of how health centers can effectively collect and respond to screening data as well.
- Food Insecurity Toolkit
Health Centers and Food Banks: Partnering to End Hunger and Improve Health. This toolkit was developed as a partnership between CHAD, Great Plains Food Bank and Feeding South Dakota.
Calendar
Dental
Resources
General Resources
- National Network for Oral Health Access (NNOHA)
- Smiles for Life – Educational Resources and Free CMEs for integration of oral health and primary care
- CareQuest Institute of Oral Health – Nonprofit committed to building a future where every person can reach their full potential through optimal health. CareQuest brings forth ideas and solutions to create and more equitable, accessible, and integrated health system for everyone. Partnerships with leaders, health care providers, patients, and stakeholders at all levels to change oral health care through 5 areas of activation: Grantmaking, Health Improvement Programs, Research, Education, Policy and Advocacy.
- Oral Health Progress and Equity Network (OPEN) is a national network of over 2,000 members taking on America’s oral health challenges so that everyone has an equitable chance to thrive.
Calendar
Communications/Marketing
Resources
Awareness Toolkits
October 2023 Toolkits – Breast Cancer, Dental Hygiene, Native American Day
National Minority Health Month
Native American Day/ Indigenous Peoples’ Day
2021 National Health Center Week
Webinars
Crisis Communication
July 8, 2021
Presented by Lexi Eggert, Director of Marketing and Communications at Horizon Health Care.
Click here for presentation.
Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar
Exploring the Fundamentals of Traditional vs Non-traditional Marketing – April 25
In this session, we will explore the fundamentals of traditional and non-traditional marketing and when best to incorporate these tactics into your promotional efforts. In addition to defining traditional and non-traditional marketing, we will highlight best practices and the most effective use of these tactics when developing a campaign and targeting specific audiences such as patients, communities and staff.
Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar
Exploring the Fundamentals of Traditional vs Non-traditional Marketing – April 25
In this session, we will explore the fundamentals of traditional and non-traditional marketing and when best to incorporate these tactics into your promotional efforts. In addition to defining traditional and non-traditional marketing, we will highlight best practices and the most effective use of these tactics when developing a campaign and targeting specific audiences such as patients, communities and staff.
Innovative Marketing Strategies Webinar Series
February 12, March 12 & April 25
Webinar
Diving Deep into Digital Marketing Channels – March 12
Building on techniques discussed in the February webinar, this session will take a deep dive into the fundamentals and opportunities of digital media and how these platforms can be utilized to effectively promote your health center. We will discuss the various digital marketing channels, when and how to strategically incorporate those channels into your marketing efforts, and the most effective type of messaging and content to complement each platform.
Calendar
Finance
Resources
Calendar
Emergency Preparedness
Resources
To find tools, templates, & general resources for Emergency Preparedness Network team click here.
General Resources & Info
- NACHC has developed a targeted web age with Emergency Management technical assistance resources specific to community health centers. This includes a link to the HRSA/BPHC Emergency Management/Disaster Relief resources page. The direct links to both are found here.
http://www.nachc.org/health-center-issues/emergency-management/
https://bphc.hrsa.gov/emergency-response/hurricane-updates.html
- The Health Center Resource Clearinghouse was established by NACHC and addresses the demands placed on a busy public health workforce by providing resources and tools to acquire and use targeted information on a daily basis. The clearinghouse provides and intuitive organizational structure to make finding information easier. There is a guided approach to searching to ensure the user is retrieving the most relevant resources. NACHC has partnered with 20 National Cooperative Agreement (NCA) Partners to create comprehensive access to technical assistance and resources. The emergency preparedness section provides resources and tools to assist in emergency planning, business continuity planning, and ready to use information for food, housing, and income assistance in the event of a disaster.
https://www.healthcenterinfo.org/results/?Combined=emergency%20preparedness
Webinars & Presentations
Workplace Violence: Risks, De-escalation, & Recovery
April 14, 2022
This webinar provided important information regarding workplace violence. Presenters offered training objectives to review terminology, discussed types and risks of healthcare workplace violence, discussed the importance of de-escalation techniques. Presenters also reviewed the importance of safety and situational awareness and provided ways to predict factors and characteristics of aggression and violence.
Click here for PowerPoint Presentations.
Click here for webinar recording.
Wildfire Preparedness for Health Centers
June 16, 2022
Wildfire season is approaching, and many of our rural health centers could be at risk. Presented by Americares, this one-hour webinar included identifying service priorities, communications plans, and ways to remain aware of fires nearby. Attendees learned actionable steps for health centers to take before, during, and after wildfires and information to support staff mental health during times of disaster.
The intended audience for this presentation included staff in emergency preparedness, communications, behavioral health, clinical quality, and operations.
Rebecca Miah is a climate and disaster resilience specialist at Americares with experience training health centers on disaster risk reduction and preparedness. With a master’s in public health from Emory University, Rebecca has specialized expertise in emergency preparedness and response and is FEMA certified in the incident command system. Prior to joining Americares, she was the logistics coordinator for the Bioterrorism & Public Health Preparedness Program at the Philadelphia Department of Public Health and frequently partnered with government and community organizations on disaster preparedness, response, and recovery.
Click here to access the recording.
Click here for the slide deck.
Post Disaster Exercise: Documentation and Process Improvement
August 26, 2021
Exercises are a critical tool for responding to disasters and testing portions of an organization’s emergency plans. This 90–minute companion webinar will expound on the EP exercises presentation in July. Health centers will understand how to effectively evaluate and document an EP exercise to meet their CMS exercise requirements and become more disaster resilient. This training will provide best-practice information and the keys and tools for post-disaster exercise meetings, forms, documentation, and after-action/process improvement.
Click here for powerpoint and recording (this is password protected)
July 8, 2021
Presented by Lexi Eggert, Director of Marketing and Communications at Horizon Health Care.
Click here for presentation.
July 1, 2021
This webinar summarized the OSHA ETS Rule on COVID-19. Matthew Miller, SDSU OSHA Consultant, presented and answered questions. If you have additional questions on this, please contacted Matthew at Matthew.Miller@sdstate.edu.
Click here for presentation
CMS Overview of FQHC Emergency Preparedness Requirements
June 24, 2021
This webinar provided a general overview of the program requirements for Medicare-participating federally qualified health centers and conducted a deeper dive into the emergency preparedness (EP) requirements. The EP portion of the presentation summarized the 2019 Burden Reduction Final Rule and the March 2021 updates to the EP interpretive guidelines, particularly planning for emerging infectious diseases.
Click here for presentation
Health Center Preparedness for Wildfires (CHAMPS)
June 29, 2021
Marija Weeden, Director of Operations at Mountain Family Health Centers in Glenwood Springs and Eric Henley, MD, MPH, former CMO of LifeLong Medical Care in California East Bay and current Institutional Official for LifeLong’s new Family Medicine Residency Teaching Health Center.
Handouts (Slides, Speaker Bios, Patient Handout)
Tools & Templates
The following templates can be found here.
- Comprehensive After Action Review & Improvement Plan
- Exercise Plan Template
- Master Emergency Management Program
- Multi Year T&E Plan
- Simple After Action Report & Improvement
- Tools & Strategies for After Action
- Trainings & Exercise Plan
Calendar
Human Resources/Workforce
Log in to the Human Resources/Workforce Network Team Committee Page to access policies, templates, presentations, and recorded webinars.
Resources
Workforce/Employment Law Resources
- Fact Sheet for Employers – UPDATED March 26, 2020
- Questions and Answers – UPDATED March 26, 2020
- Unemployment insurance eligibility notices for North Dakota – UPDATED March 22, 2020
- Unemployment insurance eligibility notices for South Dakota – UPDATE March 17, 2020
- Employee Rights Poster – UPDATED March 27, 2020
- Resource Packet: COVID-19 FQHC Employment Issues/Human Resource Guidance – UPDATED March 26, 2020
Frontline Newsletters - Must be logged in to view
Frontline Supervision Newsletters 2017
Frontline Supervision Newsletters 2016
Frontline Supervision Newsletters 2015
FTCA Information
FTCA Program Assistance Letter (PAL) CY2016
FTCA Mid-Year Checklist
Free Clinics FTCA Policy Information Notice (PIN)1102
HRSA FTCA Health Center Policy Manual
Webinars & Presentations
- Recorded Webinar: Religious Accommodations in the Workplace
- David C. Kroon, Attorney
- Recorded Webinar: FMLA Basics & Beyond 2016
- David C. Kroon, Attorney
- Recorded Webinar: Fair Labor Standards Act (FSLA)
- 2016 Amendments to White Collar Exemptions
- David C. Kroon, Attorney
- Presentation Slides: Social Media in the Workplace
- David C. Kroon, Attorney
- Recorded Webinar: COBRA 101: Basics, Documentation & Special Issues
- David C. Kroon, Attorney
- Presentation Slides: 2016 CHAD Annual Conference
- 3RNet
- Association for Clinicians for the Underserved (ACU)
- ND Loan Repayment and J-1 Visa
- National Health Service Corp Loan Repayment
- SD Recruitment and Loan Repayment
- Presentation Slides: ND Center for Nursing: LPN Stakeholder Meeting (2015)
Human Resources Policies, Templates & Resources
- I-9 Resources
- Performance Evaluation Templates for Executive Directors
- Social Media Policies
- Employee Handbook Resources
- Compensation & Salary Structure Information
- Job Description Examples:
- Providers
- Medical Directors
- Dental Directors
- Dentists
- Policies on Dress Code
- Policies on Drugs and Alcohol
- Credentialing and Privileging Information
Workforce Recruitment Resources
- South Dakota Health Profession Schools and Contacts
- Health Profession Educators and Contacts for North Dakota
- Career and Recruiting Fair listing
Calendar
Outreach & Enabling
Resources
Assisters & Outreach Partners Resources
Health Insurance Marketplace | https://marketplace.cms.gov/ –
Official Marketplace information source for assisters and outreach partners
