CHAD hosted a two-part webinar series focused on two skills leaders use every day: how we communicate and how we recognize others. Designed with health centers in mind, these sessions offered straightforward, research-informed tools that can be applied immediately—without needing new systems, added staff, or extra time.
Each interactive session blended evidence-based insights with real workplace scenarios to help leaders improve everyday conversations, team dynamics, and leadership moments. Participants left with simple techniques they can use in staff meetings, one-on-ones, feedback conversations, and informal interactions.
Session 1: Mastering Communication Beyond the Spoken Word
Communication impacts nearly every leadership challenge—from managing conflict to keeping teams aligned. This session focused on the often-overlooked parts of communication that shape how messages are received, especially in busy, high-pressure environments.
Participants learned how non-verbal cues, tone, and delivery affect trust and understanding, and how minor adjustments can significantly improve day-to-day interactions.
Key takeaways included:
- The 94% Rule: Understand why tone and body language matter more than words alone—and how this plays out in real workplace conversations.
- The Power of a Smile: Learn how simple, intentional behaviors can quickly build trust and reduce tension.
- Assess Your Communication Style: Identify strengths and blind spots in how you communicate at work and at home.
- The Three Tenets of Effective Communication: An introduction to Timing, Tact, and Delivery—and why they matter in leadership moments.
