June 3 | 10 am – 4:30 pm | Pre-Conference
Project Management for Non-Project Managers: Simple Tools for Big Impact
Steve Bourgois

Have you ever found yourself leading a project without formal training? Whether you’re a volunteer, “volun-told,” or an accidental project manager, this interactive pre-conference workshop is designed just for you!

Join Steve Bourgois for a hands-on, no-jargon introduction to project management tailored for health center teams. Learn the essential tools and techniques to confidently plan, execute, and manage projects. Bring an idea and leave with a structured project plan that is ready to implement.

Through engaging activities, real-world applications, and practical templates, you’ll gain tips, tricks, and strategies to simplify project management and ensure success from start to finish. Whether tackling a minor initiative or a more significant undertaking, this session will empower you to think like a project manager, stay organized, and drive results!

Audience: General

June 3 | 10:00 am – 4:30 pm
Project Management for Non-Project Managers: Simple Tools for Big Impact
Steve Bourgois

Have you ever found yourself leading a project without formal training? Whether you’re a volunteer, “volun-told,” or an accidental project manager, this interactive pre-conference workshop is designed just for you!

Join Steve Bourgois for a hands-on, no-jargon introduction to project management tailored for health center teams. Learn the essential tools and techniques to confidently plan, execute, and manage projects. Bring an idea and leave with a structured project plan that is ready to implement.

Through engaging activities, real-world applications, and practical templates, you’ll gain tips, tricks, and strategies to simplify project management and ensure success from start to finish. Whether tackling a minor initiative or a more significant undertaking, this session will empower you to think like a project manager, stay organized, and drive results!

Audience: General

June 4 | 9:15 am – 10:30 am | Keynote
Keynote Address Inspiring a Culture of Excellence
Gary Campbell, Impact2Lead

“In a field where the landscape is rapidly changing, having strong leadership and the right culture has never been more important for health centers. It impacts your ability to recruit and retain top talent and frankly, to be relevant.”

When Gary Campbell took over the Johnson Health Center in 2014, he had one goal; to create a culture of excellence by becoming an employer of choice. Transforming a culture is often substantially more complex than changing a business process or information system. Gary will share this remarkable journey and how leading a culture shift has led to growth and excellence.

Now that we live in the post-pandemic era, it takes more energy than ever to create this culture of excellence, which goes beyond the traditional tactics of motivation. It now comes down to how leaders inspire.

Audience: General

June 5 | 12:15 pm – 1:30 pm | Closing Session
Sustain, Grow, Thrive: Policy Advocacy for the Future of Health Centers
Nick Widmeyer, Director, Federal Affairs, NACHC
Nadine Boe, CEO, Northland Health Centers
Lexy Eggert, Chief Development & Strategy Officer, Horizon Health
Sarah Aaker, Executive Director, Medical Services Division, ND Health and Human Services

Health centers must engage effectively within state and federal policy landscapes to sustain, grow, and thrive. This session will begin with an overview of the Federal policy landscape and opportunities for advocacy with the National Association of Community Health Centers (NACHC). Local leaders will then join NACHC on stage for an interactive panel discussion exploring effective advocacy and partnership strategies in both legislative and regulatory policy environments. Participants will leave the session with an awareness of the federal policy landscape and practical tips for legislative and regulatory engagement.

Audience: General

June 4 | 11:00 – 12:15 pm | Breakout
Break-Even Analysis for FQHC Financial Stability
Amy Brisson, Community Link Consulting

FQHCs are facing financial challenges and uncertainty around ongoing grant funding amidst the Federal budget, changes in Medicaid, and threats to 340B. This presentation will present a break-even analysis tool tailored for FQHCs, offering participants a comprehensive understanding of its significance in financial management. Break-even analysis helps FQHCs assess financial viability by identifying the point where total revenue matches total costs, ensuring neither profit nor loss. Attendees will learn about the necessary components – fixed costs, variable costs, and revenue factors – and how to apply them to FQHCs. Practical strategies for utilizing break-even analysis to inform financial and operational decisions within FQHCs will also be explored.

Audience: Finance, Billing/Coding, Leadership

June 4 | 2:00 pm – 3:15 pm | Breakout
Maximizing Revenue Opportunities for Community Health Center Sustainability
Amy Brisson, Community Link Consulting

This session aims to provide community health centers with insights and strategies to boost their organization’s financial health and sustainability. Participants will explore various strategies to diversify and increase funding sources, from discovering new revenue-generating services to maximizing the returns from existing ones. The session will blend expert instruction with real-world case studies and practical exercises, enabling attendees to identify new funding opportunities, evaluate the financial implications of new services, and enhance their skills in grant management.

Audience: Finance, Billing/Coding, Leadership

June 4 | 3:45 pm – 5:00 pm | Breakout
Mastering Strategic Forecasting
Amy Brisson, Community Link Consulting

This training session will focus on enhancing forecasting skills crucial for financial stability and strategic growth. Participants will engage in hands-on activities, case studies, and discussions to develop robust forecasting models tailored to the unique challenges and opportunities in the FQHC landscape. This workshop aims to empower CFOs with the tools and insights necessary to accurately predict financial outcomes and effectively plan for future developments.

Audience: Finance, Billing/Coding, Leadership

June 4 | 11:00 am – 12:15 pm | Breakout
Foundations of Nurse-Led Chronic Disease Management
Jenny Lingle, Comagine Health

In this session, we’ll introduce the benefits of nurse-led chronic disease management, including better patient outcomes, higher staff satisfaction, and financial gains. We will highlight the importance of trust as the key to a successful program. Participants will also learn about the latest methods for delivering chronic care management, as well as the necessary activities and practices to implement these programs effectively.

This workshop is the first of a three-part series designed to help participants develop an actionable plan for starting or improving a nurse-led chronic care management program in their organization.

Audience: Clinical Quality

June 4 | 2:00 pm – 3:15 pm | Breakout
Building and Sustaining Nurse-Led Care Management Programs
Jenny Lingle, Comagine Health

This workshop will provide practical strategies for creating or enhancing effective nurse-led chronic care management programs. Participants will learn key concepts, such as how nurses can use risk stratification to determine patient panel size, prioritize patients, and structure their care management programs. The session will also cover best practices for enrolling patients in these programs and how to create and utilize care plans to guide successful management. Additionally, attendees will explore quality improvement (QI) strategies, including starting small, testing workflows, and refining processes before expanding the program for wider impact. By the end of the session, participants will have a clear, actionable plan for developing or improving a chronic care management program within their organization.

Audience: Clinical

June 4 | 3:45 pm – 5:30 pm | Breakout
Leveraging Technology to Support Care Management Success (90 Minute Session)
Jenny Lingle, Comagine Health

This workshop will focus on steps for scaling chronic care management programs while ensuring high-quality patient care. Participants will learn about the essential training required for nurses new to care management, as well as ongoing training needed for long-term success. The session will highlight the role of asynchronous, bidirectional communication in patient enrollment and care management, which is key to scaling a program sustainably. We’ll also discuss how to leverage Azara to use population health data and risk stratification to target interventions for maximum impact in nurse-led care management programs. Additionally, we will identify common risks and challenges, along with strategies to mitigate them. The session will end with a plan of action, helping participants set concrete goals to advance their chronic care management programs within the next 90 days.

Audience: Clinical

June 4 | 11:00 am – 12:15 pm | Breakout
Defining the Employer of Choice and One Health Center’s Journey
Gary Campbell, Impact2Lead

Deloitte Consulting describes organizational and workplace culture as an iceberg; its’ most important components—values, beliefs, and reward systems—lie below the surface.

The landscape in healthcare is rapidly changing, and the only thing for certain right now will be the competitive market for talent and the health center’s capabilities in recruiting and retaining this talent. The political climate has also dealt with a degree of concern and uncertainty, and leaders must enhance their value proposition in ways never imagined. Understanding what it means to become an Employer of Choice and branding your organization and its leadership goes directly to the heart of what health centers must be doing right now. This interactive presentation comes directly from a CEO who has led a successful Employer of Choice effort.

Audience: Workforce, Leadership

June 4 | 2:00 pm – 3:15 pm | Breakout
Impactful Leadership to Transform the Culture
Gary Campbell, Impact2Lead

Leadership has a direct impact on workplace culture, and workplace culture has a direct effect on the bottom line. What defines a leader is not title but rather influence-oriented, and with the workforce getting younger and older at the same time, influence has never been more critical. These challenges, along with other changes in a post-pandemic era, require intense and impactful leadership at multiple levels. Following the framework of the Impact Leadership Model, this session will help leaders and staff alike identify their own strengths and development opportunities to create the path toward unleashing their potential.

Audience: Workforce, Leadership, General

June 4 | 3:45 pm – 5:00 pm | Breakout
Building a Plan of Action to Become an Employer of Choice
Gary Campbell, Impact2Lead

This highly interactive training and development experience will focus on creating a stronger health center brand by examining practical steps leaders can take to establish their health center as an employer of choice. Participants will follow the outline of the Impact Strategy Model to identify critical workplace culture characteristics and provide steps toward the path to transformation, assuring success now and in the future. During this session, the group will revisit the importance of the mission, vision and values as the foundation of becoming and remaining an Employer of Choice.

Audience: Workforce, Leadership, General

June 5 | 9:30 am – 10:45 am | Breakout
June 5 | 11:00 am – 12:15 pm | Breakout
Mastering the Media: Strategies for Success in Earned Coverage – Part 1 & 2
Vanessa Gomez, City of Sioux Falls

Join media expert Vanessa Gomez for this engaging two-part breakout session designed to empower you with the tools and confidence to navigate the media landscape effectively. Learn how to craft compelling earned media stories, build strong relationships with local journalists, and master best practices for media inquiries, press releases, and internal policies. Discover essential interview techniques—whether recorded or live—and gain insights into crisis communication strategies. Bring your own media challenges for discussion and walk away with actionable tips to elevate your media presence and response strategy.

Audience: Marketing, General