Ekuqeqesheni okusheshayo nokunamandla, ababambiqhaza bafunde amakhono e-Motivational Interviewing (MI) kumongo wokunakekelwa okunolwazi ngokuhlukumezeka. Abaningi balabo abenza izinsiza babhekana nezinguquko ezibucayi uma befuna ukufinyelela emiphumeleni yezempilo nezenhlalakahle esibathembayo. Ucwaningo lwakamuva ngobuchopho nokuhlukumezeka lunikeza labo abasebenza namaklayenti umbono omusha wokuthuthukisa imiphumela kumakhasimende ahlangabezana nezinkinga ezinjengokungabi nakhaya, ukulutheka, izinkinga zempilo yengqondo, ukuphazamiseka kwengqondo okulandela ukuhlukumezeka, kanye nobumpofu. Lokhu kuqeqeshwa kwethule ipharadigm enolwazi ngokuhlukumezeka esimweni esisebenzayo, kunikeza ababambiqhaza isisekelo sethiyori namathuluzi okusebenzisa ngokushesha emsebenzini wabo namakhasimende.
Ngemva kokuqeqeshwa, ababambiqhaza bakwazi ukusho ubudlelwano phakathi kokuhlukumezeka kanye nokuziphatha okuyingozi empilweni, basebenzise i-Spirit of Motivational Interviewing ebuhlotsheni babo neziguli, futhi basebenzise inhlolokhono esekelwe ekuhlukumezekeni enolwazi ukucubungula inkulumo eshintshayo.
